Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
Pacific Hospitality Group is a well-established family-focused company specializing in hotel and hospitality management. They emphasize a unique owner/operator approach that benefits both investors and team members, ensuring a long-term hold strategy that fosters sustainable growth and development within the company. Their core vision centers on enriching people's lives by providing memorable experiences, contributing positively to the community, and honoring God in their operations. With a commitment to integrity, compliance, value creation, and principled entrepreneurship, Pacific Hospitality Group continues to build a reputation for excellence in the hospitality industry. Their dedication to customer focus, knowledge, adaptability to change, humility, respect, and fulfillment guides their everyday business ethos and interactions.
The current opportunity at Pacific Hospitality Group is an hourly food and beverage supervisory role with a competitive wage of $21.00 per hour. This position involves overseeing subordinate lead personnel within assigned restaurants or in-room dining services. The supervisor ensures operational excellence, maintains exceptional standards for product presentation and guest service, and drives profitability through effective budgeting and cost control measures. Other key elements of this role include mentoring and training team members, setting work schedules, managing inventory, and ensuring compliance with all health, safety, and food service regulations. This role is pivotal in delivering consistent, high-quality dining experiences to guests and requires active engagement in problem-solving, guest relations, and teamwork. Supervisors float between various dining venues rather than being fixed to a single restaurant, enhancing their oversight and adaptability across the property. The successful candidate will reflect Pacific Hospitality Group's core principles and demonstrate a passion for service, team leadership, and operational management within a dynamic hotel environment.
The current opportunity at Pacific Hospitality Group is an hourly food and beverage supervisory role with a competitive wage of $21.00 per hour. This position involves overseeing subordinate lead personnel within assigned restaurants or in-room dining services. The supervisor ensures operational excellence, maintains exceptional standards for product presentation and guest service, and drives profitability through effective budgeting and cost control measures. Other key elements of this role include mentoring and training team members, setting work schedules, managing inventory, and ensuring compliance with all health, safety, and food service regulations. This role is pivotal in delivering consistent, high-quality dining experiences to guests and requires active engagement in problem-solving, guest relations, and teamwork. Supervisors float between various dining venues rather than being fixed to a single restaurant, enhancing their oversight and adaptability across the property. The successful candidate will reflect Pacific Hospitality Group's core principles and demonstrate a passion for service, team leadership, and operational management within a dynamic hotel environment.
Job Requirements
- High school diploma or equivalent
- one to two years of food and beverage experience in a hotel environment
- prior supervisory experience preferred
- strong leadership and interpersonal skills
- ability to communicate effectively with guests and team members
- ability to use discretion with confidential information
- strong problem-solving ability
- ability to multitask and handle stress in a fast-paced environment
- must be at least 21 years old to serve alcoholic beverages
- must complete RBS alcohol awareness certification upon employment
- must have or obtain Food Handlers Card within 30 days
- ability to work flexible schedules including holidays and weekends
- ability to wear non-slip, oil-resistant shoes
- willingness to comply with safety and health regulations including PPE and HAZMAT programs.
Job Qualifications
- One to two years of increasingly responsible food and beverage experience in a hotel environment
- prior supervisory experience desired
- ability to lead others by mentoring and providing training
- strong communication and interpersonal skills
- ability to anticipate business activity and monitor labor effectively
- ability to serve guest needs through verbal face-to-face interactions with professionalism
- strong problem-solving skills and attention to detail
- ability to remain calm and alert during busy or emergency situations
- proficiency or ability to learn POS computer systems
- strong multitasking ability
- ability to interpret various forms of instructions
- flexibility to work varying schedules including holidays, weekends, and alternate shifts
- must be at least 21 years of age to serve alcoholic beverages
- must complete Responsible Beverage Server (RBS) certification
- must possess or be willing to obtain a valid Food Handlers Card within 30 days of employment.
Job Duties
- Supervises subordinate lead personnel in assigned restaurants and/or In Room Dining
- carries out supervisory responsibilities per company policies and applicable laws
- interviews and trains team members
- recommends applicants for selection
- plans, assigns, and directs work
- may set work schedules
- recommends performance ratings, merit increases, promotions, and reclassifications
- determines work quality expectations and deadlines
- monitors day-to-day restaurant operations to ensure standards exceed guest expectations and property standards
- takes or recommends corrective action as needed
- works to achieve budgeted revenues, controls expenses, and maximizes profitability within assigned areas
- utilizes corporate-approved computer programs to analyze forecasts, cost, and revenue reports
- makes decisions and takes action based on information to maximize profitability
- ensures quality and portion control minimizing waste
- ensures guests receive outstanding, consistent, exceptional service by circulating through dining areas
- handles guest concerns or complaints immediately
- ensures dining, service, and kitchen areas are clean and properly set up
- maintains sufficient inventory of food, supplies, and equipment and orders as needed
- participates in inventories
- prepares and submits liquor and supply orders
- ensures equipment is properly maintained
- ensures compliance with all food and beverage regulations
- monitors SOPs to ensure consistent exceptional service
- assists in developing and updating policies and procedures
- participates in weekly food & beverage management meetings
- follows all standard food handling, RBS, sanitation, and health guidelines
- wears required PPE and follows safety policies and procedures
- reports potential safety issues and takes action in emergencies
- complies with HAZMAT program and SDS guidelines
- recommends merit decisions within budget
- responds to guest inquiries and coordinates special arrangements
- resolves guest complaints within authority, escalates as needed
- ensures minors and intoxicated persons are not served alcoholic beverages
- notifies management of related issues.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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