Food & Beverage Manager- Mansion Restaurant

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Employee assistance program

Tuition Reimbursement

Job Description

Rosewood Mansion on Turtle Creek is one of the most romantic and iconic luxury hotels in Dallas, Texas. Originally a private residence, this distinguished hotel has been meticulously restored, retaining its intimate ambience and offering guests an extraordinary experience marked by impeccable service, attentive associates, and thoughtful amenities. Its exclusive setting creates an atmosphere of elegance and tranquility that distinguishes it among Dallas's finest luxury hotels. For several decades, the Mansion Restaurant within the hotel has been celebrated as one of Dallas's premier fine dining destinations, known for its culinary excellence and refined ambiance. The hotel also offers sophisticated options for al fresco dining and in-room dining, providing guests with a versatile range of gastronomic experiences to suit various preferences. This reputation for culinary and service distinction forms the core of all food and beverage operations throughout the hotel, making Rosewood Mansion on Turtle Creek a landmark institution that consistently sets high standards in hospitality and guest satisfaction. This position is a full-time permanent role based in Dallas, Texas, within the Food & Beverage Services department of the hotel. The Food & Beverage Manager will play a pivotal leadership role, reporting directly to the heads of Food & Beverage departments. The manager assumes responsibility for overseeing all aspects of the food and beverage outlets operating at the hotel, ensuring that each element functions smoothly and meets the elevated standards mandated by the hotel's brand and industry benchmarks such as Forbes and LQA. The Food & Beverage Manager will be charged with maintaining and enhancing a culture of exceptional guest service, applying a service and management philosophy that prioritizes the guest experience at every touchpoint. This role includes managing a diverse team of food and beverage professionals, guiding them to consistently deliver precise and seamless service that aligns with the brand’s standards and sequence of service components. The manager must maintain exhaustive knowledge of all day dining standards, detailed food and beverage offerings, menu composition, preparation methods, sourcing of ingredients, garnishes, presentation standards, pricing, and wine and liquor selections. Compliance with state liquor laws is critical, safeguarding the establishment's reputation through responsible service practices. Additionally, the manager will engage in practical administrative duties such as inventory management, requisitioning supplies, maintaining equipment and workplace conditions, reviewing sales and financial performance against budgets, and labor scheduling. The role demands active involvement in labor meetings to analyze metrics and manage costs effectively. The Food & Beverage Manager will also work closely with the outlet teams, conducting training and performance reviews, addressing disciplinary issues, and fostering a positive workplace climate to sustain high levels of team productivity and morale. The manager will also handle guest relations, confidently addressing inquiries and promptly resolving complaints while promoting positive relationships. Coordinating daily operations, including pre-shift meetings and communication from division and hotel management, ensures alignment and readiness for service periods. The role involves strategically planning marketing initiatives, special programming, and holiday offerings in collaboration with corporate and vendor teams. Facilities maintenance responsibilities, adherence to cleanliness and organization standards, and the supervision of closing procedures for staff are also integral to this managerial position. This comprehensive and multifaceted leadership role demands a versatile skill set and commitment to excellence, ensuring that Rosewood Mansion on Turtle Creek maintains its distinguished reputation as one of Dallas’s premier luxury hospitality venues.

Job Requirements

Diploma or some college or equivalent combination of education and work-related experience
Must have current and valid Food Handler’s card and certifications required by the State of Texas and/or Dallas County
Minimum of 1 year experience in a similar capacity preferred
Hotel operational exposure in food and beverage preferred
Experience with a luxury or ultra-luxury property or brand preferred
Must be able to perform job functions with attention to detail, speed and accuracy
Must be able to prioritize, organize and follow-up
Must be a clear thinker, remaining calm and resolving problems using good judgment
Must follow directions thoroughly
Must understand a guest’s service needs
Must work cohesively with co-workers as part of a team
Must work with minimal supervision
Must maintain confidentiality of guest information and hotel data
Must have thorough understanding of financial reports including labor
Must have ability to lead and develop people and establish rapport and influence
Must have ability to lead a team
Must have flexibility with work schedule
Must have ability to enforce hotel standards, policies and procedures
Must have ability to prioritize, organize and delegate work assignments
Must have ability to direct performance of associates and provide feedback
Must have ability to promote positive work relationships
Must have ability to ascertain training needs and provide training
Must have ability to work well under pressure of production schedules and timelines
Must have ability to coordinate and transport goods and equipment
Must have ability to work long shifts in noisy and sometimes close conditions
Must have ability to use all senses to ensure quality
Must have ability to operate, clean and maintain equipment
Required to speak, read and write English
Fluency in other languages preferred

Job Qualifications

Diploma or some college or an equivalent combination of education and work-related experience
Must have current and valid Food Handler’s card and certifications required by the State of Texas and/or Dallas County
Minimum of 1 year experience in a similar capacity preferred
Hotel operational exposure in F&B preferred
Experience with a luxury or ultra-luxury property or brand preferred
Must be able to perform job functions with attention to detail, speed and accuracy
Must be able to prioritize, organize and follow-up
Must be a clear thinker, remaining calm and resolving problems using good judgment
Must follow directions thoroughly
Must understand a guest’s service needs
Must work cohesively with co-workers as part of a team
Must work with minimal supervision
Must maintain confidentiality of guest information and hotel data
Thorough understanding of financial reports including labor
Ability to lead and develop people and establish rapport and influence
Ability to lead a team
Flexibility with work schedule
Ability to enforce hotel standards, policies and procedures
Ability to prioritize, organize and delegate work assignments
Ability to direct performance of associates and provide feedback
Ability to promote positive work relationships
Ability to ascertain training needs and provide training
Ability to work well under pressure of production schedules and timelines
Ability to coordinate and transport goods and equipment
Ability to work long shifts in noisy and sometimes close conditions
Ability to use all senses to ensure quality
Ability to operate, clean and maintain equipment
Required to speak, read and write English
Fluency in other languages preferred

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Provide exceptional service and ensure guest satisfaction with dining experiences
Manage a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
Maintain complete knowledge of all day dining service standards as well as food and beverage offerings for all outlets
Maintain complete knowledge of all menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices in all outlets
Maintain complete knowledge of the characteristics and description of every wine and champagne by the glass and major wines by the bottle on the wine list in the outlets
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available in restaurant, bar and In Room Dining
Maintain complete knowledge of designated glassware and garnishes for drinks
Adhere to Forbes, LQA and Rosewood Brand standards
Maintain complete knowledge and strictly abide by state liquor regulations
Be familiar with all hotel services, features and local attractions to respond accurately to any guest inquiry
Ensure compliance with departmental and hotel standards of cleanliness, organization, and guest service
Check storage areas for proper supplies, organization, and cleanliness
Instruct designated personnel to rectify any deficiencies
Establish par levels for supplies and equipment
Complete requisitions to replenish shortages or additional items
Monitor and maintain cleanliness and working condition of departmental equipment, supplies, and work areas
Review sales from the previous day, resolve discrepancies with accounting and track revenue against budget
Prepare weekly work schedules according to labor standards and forecasts
Participate in weekly labor meetings and analyze labor
Manage and approve void checks per accounting procedures and assist servers with problem payments
Run system-closing reports and ensure all server checks are closed before signing out
Prepare and submit daily/weekly payroll and tip distribution records
Contribute to the outlet's financial success by analyzing profit and loss statements to help drive top-line revenue and control costs
Manage guest relations and ensure guest satisfaction
Anticipate guests' needs, respond promptly, and promote positive guest relations
Monitor and handle guest complaints following set procedures
Exhibit a friendly, helpful, and courteous manner when dealing with guests and employees
Manage and direct all F&B associates within the department
Interview, hire, and onboard all new associates
Conduct performance reviews and appraisals
Provide performance feedback, handle disciplinary issues, and counsel employees
Conduct daily pre-shift meetings with staff
Attend division and hotel meetings and relay relevant information
Inspect grooming and attire of staff and rectify deficiencies
Coordinate proper breaks for staff and ensure adherence to schedules
Conduct formal training programs for new hires and ongoing training for existing staff
Monitor staff performance and rectify deficiencies
Assign work and side duties and communicate changes
Check pick-up and side stations for cleanliness and stock
Inspect table setups for cleanliness and order
Anticipate heavy business times and organize procedures
Foster a cooperative working climate
Create and maintain positive collaboration between outlets, vendors, and corporate teams
Contribute to the outlets' marketing and programming
Complete maintenance work orders and submit to Engineering
Inspect and ensure all materials and equipment are ready for service
Lead planning and execution of projects
Ensure all closing duties for staff are completed
Document pertinent information in the department logbook
Complete all paperwork and closing duties
Check with Front Desk for updates on house count and arrivals
Assist associates and other managers with job functions
Perform all other duties as required