Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $74,600.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Performance bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Gaming is a leading hospitality and gaming company known for delivering exceptional guest experiences across various entertainment venues. With a rich history spanning more than 100 years as a family-owned business, Delaware North operates in iconic locations including sports arenas, national parks, hotels, casinos, and retail establishments. Among its notable properties is Southland Casino Hotel, located in West Memphis, Arkansas. This vibrant casino features over 2,200 slot machines, live blackjack, craps, roulette tables, simulcast wagering, and a sportsbook, complemented by a newly established hotel offering 300 luxurious rooms and suites. Delaware North is deeply committed to providing rewarding career opportunities and growth pathways for its team members, emphasizing an inclusive and supportive work environment where every individual can thrive and contribute to the company's global legacy.
The Food and Beverage Manager position at Southland Casino Hotel is a pivotal leadership role within a high-volume casino environment. This role involves overseeing daily operations across multiple food and beverage outlets, ensuring that exceptional service, food quality, and cleanliness standards are consistently met. The manager leads and develops a diverse team of managers and hourly employees by providing coaching, training, and performance support, thereby fostering a culture of excellence and teamwork. A critical aspect of the role includes managing labor, food, and beverage costs to align with the casino's financial goals while maintaining compliance with all federal, state, and local regulations related to food safety, sanitation, and alcohol service. The Food and Beverage Manager also partners closely with culinary leadership on menu execution, service standards, and special promotions or events, ensuring the delivery of memorable guest experiences. Beyond operational oversight, this position demands proactive problem-solving skills, financial acumen, and a dedication to maintaining regulatory compliance and brand standards. With a competitive base salary ranging from $55,300 to $74,600 annually, supplemented by an annual bonus plan or an uncapped sales incentive plan, this role offers an exciting opportunity for professionals seeking career advancement in the dynamic hospitality and gaming industry. Delaware North also boasts a comprehensive benefits package designed to support the personal and professional well-being of its team members, including medical, dental, and vision insurance, 401(k) with company match, paid time off, tuition reimbursement, and more. This role promises both challenge and reward for those passionate about delivering high-quality hospitality services in a fast-paced and stimulating casino environment.
The Food and Beverage Manager position at Southland Casino Hotel is a pivotal leadership role within a high-volume casino environment. This role involves overseeing daily operations across multiple food and beverage outlets, ensuring that exceptional service, food quality, and cleanliness standards are consistently met. The manager leads and develops a diverse team of managers and hourly employees by providing coaching, training, and performance support, thereby fostering a culture of excellence and teamwork. A critical aspect of the role includes managing labor, food, and beverage costs to align with the casino's financial goals while maintaining compliance with all federal, state, and local regulations related to food safety, sanitation, and alcohol service. The Food and Beverage Manager also partners closely with culinary leadership on menu execution, service standards, and special promotions or events, ensuring the delivery of memorable guest experiences. Beyond operational oversight, this position demands proactive problem-solving skills, financial acumen, and a dedication to maintaining regulatory compliance and brand standards. With a competitive base salary ranging from $55,300 to $74,600 annually, supplemented by an annual bonus plan or an uncapped sales incentive plan, this role offers an exciting opportunity for professionals seeking career advancement in the dynamic hospitality and gaming industry. Delaware North also boasts a comprehensive benefits package designed to support the personal and professional well-being of its team members, including medical, dental, and vision insurance, 401(k) with company match, paid time off, tuition reimbursement, and more. This role promises both challenge and reward for those passionate about delivering high-quality hospitality services in a fast-paced and stimulating casino environment.
Job Requirements
- Minimum of 3-5 years of food and beverage management experience in a high-volume restaurant casino resort or hospitality environment
- Proven leadership experience managing large diverse teams in a fast-paced operation
- Strong understanding of food safety sanitation standards and alcohol compliance
- Solid financial acumen including experience with labor management inventory control and cost of goods
- Excellent communication organizational and problem-solving skills
- Ability to work a flexible schedule including nights weekends and holidays
- Ability to obtain and maintain required gaming license and food alcohol certifications
Job Qualifications
- Minimum of 3-5 years of food and beverage management experience in a high-volume restaurant casino resort or hospitality environment
- Proven leadership experience managing large diverse teams in a fast-paced operation
- Strong understanding of food safety sanitation standards and alcohol compliance
- Solid financial acumen including experience with labor management inventory control and cost of goods
- Excellent communication organizational and problem-solving skills
- Ability to work a flexible schedule including nights weekends and holidays
- Ability to obtain and maintain required gaming license and food alcohol certifications
Job Duties
- Oversee daily food and beverage operations across multiple outlets ensuring consistent service quality and cleanliness
- Lead train coach and develop managers and hourly team members support performance management and staffing needs
- Ensure compliance with all federal state and local regulations including food safety sanitation and alcohol service
- Monitor and control labor food and beverage costs to achieve financial and operational goals
- Manage inventory ordering and vendor relationships to ensure product availability and cost control
- Address guest concerns and resolve issues promptly to maintain a high level of guest satisfaction
- Partner with culinary leadership on menu execution service standards and special promotions or events
- Maintain accurate operational records reports and schedules as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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