Food and Beverage Manager

NYC, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $85,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

colleague wellness programs

MOstay complimentary nights

Job Description

Mandarin Oriental, New York, is an iconic luxury hotel that represents the pinnacle of sophisticated hospitality. Part of the Mandarin Oriental Hotel Group, a globally acclaimed owner and operator of luxury hotels, resorts, and residences, Mandarin Oriental New York stands out with its exceptional property located in the heart of Manhattan. The hotel showcases a stunning fusion of modern design combined with stylish oriental flair, offering 244 exquisitely appointed guestrooms and suites, each with breathtaking views of Manhattan and Central Park. Guests enjoy the comforts of a five-star spa, a state-of-the-art fitness center, a 75-foot lap pool, and premium meeting and event spaces including a vast pillar-less ballroom with panoramic views of the cityscape. The hotel's culinary venues, such as the MO Lounge and the all-day dining overlooking Central Park, offer guests an unparalleled dining experience that balances elegance with lively atmosphere. As part of this prestigious establishment, the Food and Beverage Manager will play a pivotal role in maintaining the high standards and delivering outstanding service that defines the Mandarin Oriental brand.

The Food and Beverage Manager at Mandarin Oriental New York is a full-time, permanent position that reports to the Assistant Director of Food and Beverage. This role is essential for ensuring seamless operational management of the food and beverage service team. The manager is charged with leading a team that upholds the hotel’s commitment to excellence, integrating expert knowledge of menus, beverages, and service techniques to enhance the guest experience. Key responsibilities include organizing the staff efficiently, overseeing reservation seating, proactively engaging with guests, and constantly circulating within the dining areas to ensure service quality and address opportunities for improvement. This leadership role requires a strong ability to communicate, high attention to detail, and a passion for delivering luxury hospitality experiences. Mandarin Oriental New York offers a competitive salary range of $80,000 to $85,000 per year, commensurate with experience, alongside a comprehensive benefits package that includes health, dental, vision insurance, and retirement plans. This career opportunity is ideal for an experienced professional who thrives in a dynamic environment and is dedicated to maintaining industry-leading standards in food and beverage operations.

Job Requirements

Minimum twenty-one years of age to serve alcoholic beverages
Five or more years experience in restaurant service with three or more years in supervisory role
Ability to communicate effectively in English verbal and written
Ability to perform basic math calculations
Ability to navigate point of sale systems
Ability to use email and word processing software
Ability to use time and attendance software
Ability to provide legible written communication
Training others in FOH policies and procedures

Job Qualifications

At least five years of experience in a restaurant service position
Minimum three years in a supervisory role
Strong communication skills in English, both verbal and written
Proficiency in basic mathematical calculations
Ability to perform basic computer functions including email and word processing
Experience using point of sale systems and time and attendance software
Ability to train staff in policies and procedures
Minimum age of 21 to serve alcohol

Job Duties

Maintains expert level knowledge of all menus and ingredients including cocktails, beers, wines, food items, and spirits
Participates in pre-service meetings to communicate special reservations and service expectations
Develops, implements, and manages food and beverage marketing activities
Maintains and enforces FOH department control and cash handling procedures
Assists in training new hires and ongoing staff education
Organizes private events in collaboration with senior leadership
Ensures compliance with alcohol safety regulations and upholds service standards in MO Lounge and IRD service teams
Greets guests and fosters a welcoming atmosphere to encourage return visits
Supervises the setup and breakdown of dining areas
Instructs staff on proper equipment use and maintenance
Exemplifies expert guest relations and promptly attends to guest needs and complaints
Communicates important guest arrivals and requests to management
Ensures service conforms to departmental and brand standards including MOQA, FORBES, LQA, and LQE
Complies fully with health and safety procedures
Covers any FOH position as needed
Maintains attendance records
Administers menu-related testing
Reports on daily operations and unusual events
Performs other duties as assigned