Food and Beverage Manager

Sonesta International Hotels is a widely recognized hospitality group and the 8th largest hotel company in the United States. It boasts an expansive portfolio that seamlessly blends full-service and focused hotel experiences across major cities. Their impressive collection includes over 1000 properties spanning eight countries, offering a diverse array of owned, managed, and franchised hotels. Driven by a dedication to delivering the human side of hospitality, Sonesta is committed to fostering meaningful guest interactions through exceptional service, loyalty based on genuine care, and memorable experiences that forge true connections. The company culture thrives on inclusivity, professionalism, and a passion for growth, making Sonesta not only a prominent name in hospitality but also a dynamic and growing organization that offers a variety of career opportunities for people who are eager to contribute to the hotel industry. Sonesta values diversity and is known for its supportive work environment, offering competitive benefits and promoting personal and professional development among its staff.

The Food and Beverage/Outlet Manager role at Sonesta International Hotels is a pivotal position responsible for the leadership and operational success of multiple food and beverage outlets within the hotel. This includes overseeing front-of-house operations at establishments like Desire Oyster Bar, Jazz Playhouse, LeBooze, PJ's Coffee Cafe, Oasis Pool Bar, and In-Room Dining services. The manager will be tasked with ensuring exceptional guest satisfaction by monitoring service, sanitation, and productivity standards across these venues. In addition, they will forecast revenue and expenses, maintain equipment inventories, implement policies, and ensure compliance with safety and quality standards. This role also involves staff management responsibilities including training, coaching, counseling, and disciplinary actions as needed. The Food and Beverage/Outlet Manager will coordinate special events and promotional activities such as festivals while emphasizing accident prevention to reduce liabilities. Leadership duties extend to supervising subordinate managers and employees, conducting performance appraisals, hiring, and ensuring a positive team environment that encourages trust, open communication, and respect.

Strong communication, organizational, and problem-solving skills are essential to effectively manage multiple tasks and project deadlines. The role requires a commitment to delivering an outstanding guest experience in line with Sonesta's GUEST model, which emphasizes greeting guests warmly, personalizing interactions, anticipating needs, resolving issues promptly, and expressing gratitude. The successful manager will be adept at motivating a diverse team, facilitating their professional growth, and promoting company policies and initiatives with integrity and respect. Additional certifications, including a valid ServSafe Manager and Louisiana Responsible Vendors License, are mandatory for compliance and operational excellence. This employment opportunity is full-time and offers a competitive pay range in a vibrant work environment where the noise level ranges from moderate to loud due to the dynamic nature of the hospitality business. Overall, this role is an excellent opportunity for individuals passionate about hotel food and beverage operations and eager to take on a leadership role within a prestigious and rapidly expanding hotel brand.