Food and Beverage Manager

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,500.00 - $70,400.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Job Description

Shaner Hotels is a prominent hospitality owner-operator and management company known for its award-winning services in the hotel industry. The company manages a diverse portfolio of more than 65 properties that include full-service hotels, select-service locations, extended-stay accommodations, and resort properties. With over 7,500 rooms spread across 14 states and four countries, Shaner Hotels delivers a comprehensive range of services tailored for investors, hotel owners, and major hospitality brands. Their expertise extends to hotel development, design and construction, e-commerce, and revenue management, making them a versatile and influential player in the hospitality sector. The Shaner Hotel Group partners with leading hospitality brands as well as independent establishments, ensuring a rich network and broad industry influence. More information about the company can be found on their official website, www.shanercorp.com.

At the Wellsworth Hotel, part of the Shaner Hotels portfolio, there is an exciting opportunity for a Food and Beverage Manager. The Wellsworth Hotel is a beautifully restored historic hotel located in Southbridge, Massachusetts, a charming New England town within an hour’s drive from both Boston and Hartford. The hotel boasts 203 modern guest rooms with historic charm, 24,000 square feet of cutting-edge meeting space, and a full-service restaurant and lounge operation. It also features recreational amenities including an indoor pool, a fitness center with racquetball and basketball courts, and functions as an IACC-accredited conference center. The Food and Beverage Manager will play a critical role in overseeing all operations of the restaurant and evening events, ensuring the highest standards of service and quality.

The role demands a dynamic leader to direct and manage the Food and Beverage Department effectively, providing guidance and a service philosophy that prioritizes superior customer service. This individual will be responsible for the development, coordination, and evaluation of the department’s operations. Key responsibilities include training and supervising employees, workload planning, performance appraisal, enforcing compliance with operational standards, and ensuring guest satisfaction. This position requires working a flexible schedule, including weekends, holidays, and various shifts, to meet the business needs. The Food and Beverage Manager must maintain safety and quality standards following hotel and franchise specifications and play a pivotal role in communication across management levels and staff.

This role is suited for a professional with at least two years of supervisory experience in the restaurant or food and beverage field, strong communication skills, familiarity with food safety and cost control, and the ability to manage budgets and employee performance. The ability to handle guest issues effectively and maintain the quality and safety of food and beverage operations is essential. Experience with ServSafe or similar food safety training, alcohol awareness training such as TIPS, and bilingual skills in English and Spanish are advantageous. The position offers a challenging yet rewarding environment where the right candidate can thrive and grow within a reputable hotel group known for its commitment to excellence and innovation in hospitality.

Job Requirements

Minimum of two years of supervisory experience in the restaurant food and beverage field preferred
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
Ability to satisfactorily communicate with guests management and co-workers
High school graduate or equivalent some college preferred
ServSafe and/or food safety training
Alcohol awareness training such as TIPS
Familiarity with food and beverage cost controls
Ability to write routine reports and correspondence
Ability to accurately compute mathematical calculations and use required measurement tools
Ability to prepare budgets and ensure cost controls
Bilingual English Spanish a plus
Knowledge of local activities and attractions appropriate for clientele

Job Qualifications

Minimum of two years of supervisory experience in the Restaurant Food and Beverage field preferred
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
Ability to satisfactorily communicate with guests management and co-workers
High school graduate or equivalent some college preferred
ServSafe and/or food safety training
Alcohol awareness training such as TIPS
Familiarity with food and beverage cost controls
Ability to write routine reports and correspondence
Ability to accurately compute mathematical calculations and use required measurement tools
Ability to prepare budgets and ensure cost controls
Bilingual English Spanish a plus
Knowledge of local activities and attractions appropriate for clientele

Job Duties

Be available to work a flexible schedule including weekends holidays and varied shifts
Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department
Maintain food and beverage safety and quality based on hotel Shaner and Franchise specifications
Establish maintain and train standards and procedures for operations and safe working conditions in the department
Respond and handle guest related issues pertaining to the department
Ensure communication with General Manager all other Department Managers Supervisors and Staff
Manage all aspects of employee performance to ensure productivity and a quality work environment
Perform other duties as assigned