Food & Beverage Manager

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Career development opportunities

Medical coverage starting day one

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. The company operates online sports betting and iCasino platforms under theScore Bet Sportsbook and Casino brand. As an industry leader, PENN Entertainment is committed not only to delivering top-tier gaming and entertainment but also to fostering values like diversity and sustainability—benefiting communities, team members, vendors, and the planet. The company prides itself on creating a vibrant work environment where employees can thrive, grow, and advance their careers. At PENN Entertainment, the focus is on fun, enthusiasm, and an unwavering dedication to helping customers find enjoyment in every experience.

The Food & Beverage Front of House (FOH) Supervisor role is an exciting leadership opportunity within PENN Entertainment. This position is responsible for supervising and managing staff in the Food & Beverage FOH department, ensuring operational goals are met while delivering an exceptional customer experience. The supervisor will develop and implement scheduling strategies that balance labor costs and staffing objectives, all while maintaining high standards of guest satisfaction. They will play a crucial role in fostering a positive and engaging work atmosphere through effective staff development and training programs, alongside driving rewards and recognition initiatives to maximize employee engagement.

The FOH Supervisor also upholds stringent health, safety, and quality standards within the department, ensuring compliance with all relevant regulations, including gaming laws. They are responsible for managing daily operations such as scheduling, floor plans, and team member evaluations. The role requires a hands-on leader who exhibits superior customer service, addresses issues promptly, and maintains confidentiality in all business matters. This position sits at the heart of the dynamic Food & Beverage department, playing a key role in driving both operational success and memorable guest experiences.

This is a full-time, salaried role with a starting salary of $60,000 annually and bonus potential. PENN Entertainment offers a competitive Total Rewards package that includes wellness programs supporting the financial, physical, and mental well-being of its team members. Employees benefit from day-one medical coverage, a 401(k) matching program, paid time off that accrues according to local policy, and opportunities for professional growth. PENN Entertainment champions career development by empowering team members to grow, thrive, and succeed in a forward-thinking and supportive environment. Joining the team means becoming part of a company that is changing the entertainment landscape and values its employees' contributions and well-being.

Job Requirements

Bachelor’s degree or equivalent
Four years of related supervisory or managerial experience
Previous supervisory experience in a high volume or full service restaurant
Ability to interact with guests and staff and resolve conflicts diplomatically
Ability to write reports and business correspondence
Ability to perform basic math functions including rate, ratio, and percent calculations
Flexibility to work any shift including nights, weekends, holidays, and overtime
Proficiency in Microsoft Outlook
Excellent communication, motivational, and customer service skills
Experience in staff training and development
Experience in employee performance management

Job Qualifications

Bachelor’s degree or equivalent from a four-year college or university
Four years of related supervisory or managerial experience or equivalent combination of education and experience
Previous supervisory experience in a full service or high volume restaurant preferred
Strong customer service and communication skills
Proficiency in Microsoft Outlook
Ability to resolve conflicts diplomatically and tactfully
Ability to write reports, business correspondence, and procedure manuals
Strong mathematical skills including the ability to compute rate, ratio, percent, and interpret graphs
Flexible to work all shifts including nights, weekends, holidays, and overtime
Experience in staff development and training
Experience in rewards and recognition programs
Performance evaluation and constructive feedback delivery skills
Staffing, interviewing, hiring, and scheduling experience
Knowledge of safety and compliance practices

Job Duties

Supervise and manage staff in the Food & Beverage FOH department
Develop and implement operational goals and monitor performance and profit objectives
Create effective schedules while managing labor costs and meeting staffing objectives
Promote and ensure superior customer service standards are followed
Develop and administer staff training and development programs
Manage rewards and recognition initiatives to maximize employee engagement
Maintain cost control through inventory and pars monitoring
Ensure compliance with health department and regulatory standards
Oversee day-to-day FOH operations including scheduling, breaks, and floor plans
Evaluate and provide feedback to team members
Handle employee performance management including coaching and disciplinary actions
Ensure knowledge and enforcement of gaming laws and regulations related to F&B department