Food & Beverage Manager

Kenosha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $97,500.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

401k

Educational tuition reimbursement

Paid Time Off

EAP programs

Job Description

American Place Casino is Chicagoland's premier gaming and entertainment destination, renowned for delivering unparalleled hospitality and an unforgettable guest experience. As a leading casino, it is more than just a place for gaming; it is an inclusive community where team members have numerous opportunities for career advancement and thrive in a workplace culture centered on inclusivity, fun, and mutual respect. The casino emphasizes the importance of creating memorable moments for guests, ensuring that every interaction is crafted to delight. This combination of outstanding entertainment and exceptional hospitality sets American Place Casino apart as a top choice for both visitors and employees in the region. With a strong commitment to maintaining high standards of excellence, the casino continues to expand and evolve, welcoming dynamic, coachable individuals who share a passion for hospitality and a desire to grow professionally within the company.

The Food and Beverage Manager at American Place Casino plays a crucial role in overseeing the daily operations of all food and beverage outlets and personnel within the establishment. This role requires a highly organized individual who is responsible for ensuring compliance with company standards, policies, and procedures, as well as all applicable federal, state, liquor, health, and safety regulations. The manager ensures that guests receive prompt, courteous, and high-quality service at all times. They are entrusted with the responsibility to monitor administrative procedures, manage personnel-related matters including hiring, training, scheduling, and performance evaluation, and work closely with casino marketing teams to synchronize operations with VIP events and fluctuating business volumes. This leadership position requires flexibility to cover supervisory shifts whenever necessary and to be present for special events. The manager also plays a significant part in financial oversight, assisting the Director with budget goals and objectives, inventory control, and maintaining cost levels related to food, beverage, and labor expenses. The role offers a salary range between $60,000 and $97,500, reflecting the level of experience and expertise required. This is a full-time role that demands a blend of operational acumen, leadership skills, and a customer-focused attitude to maintain American Place Casino's reputation as a top-tier hospitality provider.

Job Requirements

Must be able to stand and walk for extended periods of time
Frequently speak, read, write, stand, walk, bend and stoop
Ability to occasionally lift and carry materials up to 30 pounds
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations
May be exposed to casino-related environmental factors such as second-hand smoke, bright lights and excessive noise, and to commercial kitchen environmental factors
Must be able to fill any supervisory shift if necessary
Must be able to handle high volume and stressful situations

Job Qualifications

College degree preferred
Minimum of 5 years of experience in a multi-unit food and beverage operations or casino/hotel operations
Must have a thorough knowledge of standards for all aspects of F&B service, storeroom procedures, and cooking methods
Must be highly organized and detail-oriented
Must be familiar with all equipment used in F&B outlets
Must be computer literate
Able to handle high volume and stressful situations
Bilingual preferred

Job Duties

Ensure prompt and courteous service to customers and resolve guest complaints in an appropriate and timely manner
Monitor, approve, and enforce administrative procedures and policies of all F&B management personnel for accuracy, timeliness, and compliance with applicable policies, procedures, and regulations
Personally and/or through delegated authorities responsible for all personnel-related matters including but not limited to interviewing, hiring, training, scheduling, coaching, motivating, evaluating, and promoting
Establish training goals and objectives for the department
Assist the Director with budget goals and objectives and monitor financial aspects of the department
Responsible for accurate inventory, maintaining set levels of food and beverage and labor costs
Ensure adherence to payroll timekeeping practices
Work with Casino Marketing and Hosts to be aware of VIP players and events that will affect volume on a day-to-day basis
Flexibility required to fill any supervisory shift at any time if necessary and/or be present for events
Other reasonable duties as assigned