Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,300.00 - $89,500.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid holidays
Paid parental bonding leave
tuition and professional certification reimbursement
Friends-and-family discounts
Job Description
Delaware North is a globally recognized hospitality and food service company with over 100 years of experience. As a family-owned enterprise, Delaware North offers diverse career opportunities across the world in a variety of sectors including sports arenas, national parks, casinos, hotels, and more. The company prides itself on its commitment to delivering exceptional customer experiences and fostering a supportive work environment where employees can grow professionally and personally. With a presence in iconic locations and a dedication to innovation, Delaware North is a leader in the hospitality industry, emphasizing a culture of inclusion, accountability, and excellence.
The role of Operations Manager at Delaware North's Nu Stadium at Miami Freedom Park in Miami, Florida, is an exciting opportunity for seasoned hospitality professionals. Nu Stadium is a state-of-the-art soccer stadium and entertainment destination set to open in 2026 as the future home of Inter Miami CF. Delaware North is responsible for leading stadium concessions and premium food and beverage services at this premier location, focusing on innovative culinary experiences that celebrate Miami's vibrant culture while enhancing classic stadium favorites. The venue will host world-class soccer matches, concerts, and live entertainment year-round.
As an Operations Manager, you will oversee both concessions and commissary operations, ensuring day-to-day activities are managed effectively to maintain high standards of product quality, customer service, safety, and sanitation. This role involves scheduling, training, and developing team members, maintaining a culture of accountability, and implementing service and management philosophies that guide the team. Additionally, you will manage inventory, control labor costs, oversee waste management, and respond to client requests to ensure alignment with company standards. This position offers a competitive base salary range from $66,300 to $89,500 per year, with potential bonuses based on performance and uncapped sales incentives. Delaware North is committed to offering a comprehensive benefits package and a work environment where career growth and diverse opportunities are encouraged.
The role of Operations Manager at Delaware North's Nu Stadium at Miami Freedom Park in Miami, Florida, is an exciting opportunity for seasoned hospitality professionals. Nu Stadium is a state-of-the-art soccer stadium and entertainment destination set to open in 2026 as the future home of Inter Miami CF. Delaware North is responsible for leading stadium concessions and premium food and beverage services at this premier location, focusing on innovative culinary experiences that celebrate Miami's vibrant culture while enhancing classic stadium favorites. The venue will host world-class soccer matches, concerts, and live entertainment year-round.
As an Operations Manager, you will oversee both concessions and commissary operations, ensuring day-to-day activities are managed effectively to maintain high standards of product quality, customer service, safety, and sanitation. This role involves scheduling, training, and developing team members, maintaining a culture of accountability, and implementing service and management philosophies that guide the team. Additionally, you will manage inventory, control labor costs, oversee waste management, and respond to client requests to ensure alignment with company standards. This position offers a competitive base salary range from $66,300 to $89,500 per year, with potential bonuses based on performance and uncapped sales incentives. Delaware North is committed to offering a comprehensive benefits package and a work environment where career growth and diverse opportunities are encouraged.
Job Requirements
- Minimum of seven years experience in a high-volume environment
- experience in managing concessions and commissary operations
- previous supervisory experience
- excellent communication skills
- strong leadership abilities
- ability to manage multiple priorities and team schedules
- knowledge of safety and sanitation standards
Job Qualifications
- Minimum of seven years experience in a high-volume environment, preferably in sports and entertainment
- strong concessions and commissary knowledge
- previous experience supervising
- experience in effectively leading a team and commitment to guest service
- excellent written and verbal communication skills
- adaptable and able to manage own time as well as the time of others
Job Duties
- Contribute to the growth and profitability of the business with management oversight for day-to-day operations
- manage all concessions and commissary operations at the location ensuring quality standards are maintained in terms of product, service, safety, and sanitation
- implement and maintain a service and management philosophy that guides team members
- responsible for scheduling, training, and development of team members
- maintain policy standards, culture of accountability, and responsibility
- research and develop new policies and procedures controlling policies that elevate service standards
- respond to client requests and ensure alignment with company standards
- manage the process for ordering and maintaining all inventories, cost control efforts for labor, and waste management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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