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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k)
Job Description
Naples Hotel Group is a distinguished family-owned business that prides itself on fostering genuine relationships and cultivating a work environment grounded in kindness, respect, and shared purpose. This hospitality group operates a portfolio of hotels where a close-knit team culture is paramount, ensuring every associate's voice is heard and valued. The company places substantial emphasis on personal development and career advancement, creating ample opportunities for team members to grow within the organization. They are deeply committed to community engagement, reflected in their supportive culture and initiatives like paid volunteer time and exclusive lifestyle discounts. Full-time employees at Naples Hotel Group... Show More
Job Requirements
- Must be able to lift push pull or carry up to 50 pounds
- Requires frequent standing walking bending reaching stretching and lifting throughout the shift
- Must have manual dexterity to perform precise tasks such as pouring beverages handling kitchen tools and operating bar equipment
- Requires visual acuity to inspect food and beverage quality and operate POS and back-office systems
- Ability to remain focused and composed in a fast-paced high-stress environment
- Must be able to work in various environmental conditions including hot kitchens cold storage areas and loud dining or bar areas
Job Qualifications
- 3-5 years of progressive experience in food and beverage operations including both front-of-house and back-of-house roles
- Supervisory or management experience in a restaurant hotel or hospitality environment required
- Strong knowledge of inventory control ordering procedures and vendor relations
- Excellent verbal and written communication skills with the ability to interact professionally with team members guests and vendors
- Proficient in using smartphones computers and common business software applications strong keyboard and data entry skills
- Prior experience using POS systems required familiarity with restaurant or hotel-specific systems preferred
- TIPS certification required training provided if not currently certified
- ServSafe certification required training provided if not currently certified
- Strong organizational and problem-solving skills with attention to detail and time management
- Ability to work a flexible schedule including mornings evenings weekends and holidays based on business needs
Job Duties
- Oversee day-to-day restaurant operations ensuring efficiency profitability and guest satisfaction
- Set operating goals and objectives in alignment with hotel standards and business targets
- Prepare implement and enforce standard operating procedures
- Coordinate all front-of-house and back-of-house activities during assigned shifts
- Ensure all operations comply with health safety food hygiene and alcohol service regulations
- Conduct regular inspections of the dining room kitchen and storage areas to ensure cleanliness safety and brand compliance
- Ensure proper timekeeping tip handling and shift documentation procedures are followed
- Greet and engage with guests in a warm professional manner
- Respond to guest concerns and complaints promptly and effectively
- Advise guests on food and beverage options and oversee service delivery
- Monitor food and beverage quality portion sizes and presentation to ensure consistency
- Implement guest service training and continually coach staff to exceed expectations
- Hire train schedule and supervise restaurant staff
- Monitor employee performance and provide coaching recognition and accountability as needed
- Maintain accurate employee records including attendance and certifications
- Organize and adjust staffing levels in response to business volume
- Develop and monitor the restaurant budget including labor cost of goods and revenue goals
- Analyze food and beverage costs assign menu prices and implement cost-saving measures
- Monitor daily receipts reconcile sales with POS reports and ensure accurate cash handling
- Prepare financial reports and analyze budget variances taking corrective action as needed
- Maintain and submit accurate inventory reports and place food and beverage orders as needed
- Forecast food and beverage supply needs place and track orders with approved vendors
- Negotiate pricing with suppliers and maintain preferred vendor relationships
- Oversee deliveries inspect quality and documentation and ensure proper storage
- Conduct regular inventory counts and manage waste control
- Assist in planning and executing on-property marketing and promotional activities
- Monitor local competitors and stay informed of food and beverage trends
- Recommend and implement menu updates based on guest preferences cost and market conditions
- Maintain accurate business and compliance records
- Respond promptly to emails voicemails and internal external communications
- Coordinate with other departments eg Sales Housekeeping Front Desk to support hotel operations
- Follow hotel policies for lost and found safety emergency procedures and data confidentiality
- Must maintain a professional appearance in accordance with company standards
- Additional responsibilities may be assigned as needed to meet evolving business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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