Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
wellness programs
401(k) matching
Paid Time Off
Performance bonus
Dental Insurance
career development support
Job Description
PENN Entertainment is a leading integrated entertainment company that operates 43 destinations across North America, providing a broad range of gaming, sports content, and casino experiences. The company also offers online sports betting and iCasino through theScore Bet Sportsbook and Casino. PENN Entertainment prides itself on blending traditional casino gaming with modern technology-driven platforms, delivering superior guest experiences. The organization is known for fostering an inclusive and diverse workforce, committed to sustainability and the well-being of the communities it serves. Their culture is fast-paced, dynamic, and geared toward continuous growth, innovation, and providing exceptional entertainment opportunities for their patrons.
They are currently hiring for a Food & Beverage Supervisor role, a vital position responsible for managing the daily operations of a designated food and beverage outlet during a specific shift. This role demands strong leadership skills to supervise staff, create efficient schedules, and maintain labor costs while meeting staffing needs and guest satisfaction goals. The supervisor supports operational goals tied to departmental performance and profit objectives, actively assisting in budget planning and ensuring compliance with cost-control methods. Key responsibilities also include upholding and promoting superior customer service standards among all team members, managing regulatory compliance related to gaming laws and foodservice, and maintaining confidentiality across all departmental matters. This role offers an exciting opportunity for individuals passionate about the hospitality and entertainment industry who thrive in a dynamic work environment and seek career growth with a company that invests in their personal and professional development. The position includes a competitive base salary supplemented by a comprehensive Total Rewards package, including wellness programs for financial, physical, and mental health, day-one medical coverage, 401(k) matching, and eligible bonuses. Paid time off is earned according to local policies and increases with tenure, reflecting PENN Entertainment’s commitment to its employees' quality of life and career advancement.
They are currently hiring for a Food & Beverage Supervisor role, a vital position responsible for managing the daily operations of a designated food and beverage outlet during a specific shift. This role demands strong leadership skills to supervise staff, create efficient schedules, and maintain labor costs while meeting staffing needs and guest satisfaction goals. The supervisor supports operational goals tied to departmental performance and profit objectives, actively assisting in budget planning and ensuring compliance with cost-control methods. Key responsibilities also include upholding and promoting superior customer service standards among all team members, managing regulatory compliance related to gaming laws and foodservice, and maintaining confidentiality across all departmental matters. This role offers an exciting opportunity for individuals passionate about the hospitality and entertainment industry who thrive in a dynamic work environment and seek career growth with a company that invests in their personal and professional development. The position includes a competitive base salary supplemented by a comprehensive Total Rewards package, including wellness programs for financial, physical, and mental health, day-one medical coverage, 401(k) matching, and eligible bonuses. Paid time off is earned according to local policies and increases with tenure, reflecting PENN Entertainment’s commitment to its employees' quality of life and career advancement.
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent experience
- Minimum two years Food and Beverage experience
- Minimum two years supervisory experience
- Ability to communicate effectively and resolve conflicts
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to perform basic math calculations
- Flexibility to work varied shifts including holidays and overtime
- Ability to maintain confidentiality
- Strong customer service orientation
- Knowledge of gaming laws and regulations
- Ability to manage staff and provide training and development
Job Qualifications
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of Food and Beverage experience
- Minimum two years of supervisory experience
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written and verbal communication skills
- Ability to interact diplomatically and tactfully with guests and staff
- Basic math skills including addition, subtraction, multiplication, division, ratios, and percentages
- Ability to prepare reports and business correspondence
- Flexible availability including nights, weekends, holidays, and overtime
- Ability to present information effectively to managers, clients, and customers
Job Duties
- Supervise Food & Beverage outlet designated to the role and manage daily shift operations
- Support and manage operational goals and monitor performance and profit objectives
- Create effective and efficient schedules while maintaining labor costs and meeting staffing objectives
- Assist in the departmental budget process and provide recommendations
- Promote superior customer service and ensure all team members adhere to standards
- Ensure compliance with gaming laws and food service regulations
- Assist in maintaining cost control through inventory and par monitoring
- Support Food & Beverage Manager with administrative duties
- Maintain confidentiality in all departmental and company matters
- Manage staff development, training, and rewards programs
- Evaluate team members and provide performance feedback
- Recommend staffing needs including interviewing and hiring
- Manage workflow and work procedures
- Handle employee performance management including coaching and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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