Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth support
diversity and sustainability initiatives
Job Description
PENN Entertainment stands at the forefront of the integrated entertainment, sports content, and casino gaming industry across North America. With 43 destinations widely spread, along with online sports betting and iCasino accessible through theScore Bet Sportsbook and Casino, PENN Entertainment is a dynamic organization committed to innovation and providing unmatched experiences to its guests. The company prides itself on creating a vibrant workplace where talent thrives, encouraging a culture that blends enthusiasm with career advancement. Employees are recognized not only for their skills but also their commitment to delivering fun and memorable experiences for all visitors. With a deep dedication to diversity, sustainability, and community values, PENN Entertainment fosters a progressive environment where individuals can grow professionally and personally while contributing to positive societal impacts.
This position invites candidates to join a fast-paced and exciting sector where no two days are the same. The role is focused on hospitality and operational excellence within a restaurant environment, emphasizing guest service and team management. Interested individuals will be part of a passionate team dedicated to ensuring every guest interaction embodies PENN's Six Core Service Standards, which highlights attentiveness, friendliness, and responsiveness beyond expectation. The role involves overseeing restaurant staff and maintaining high standards of food service, customer relations, and regulatory compliance. In addition, the company offers a competitive compensation package including a base salary tailored to the individual's experience and a comprehensive Total Rewards suite that covers wellness initiatives, medical coverage starting from day one, 401(k) matching, and annual performance bonuses. Paid time off policies grow with tenure, reflecting PENN's investment in employee well-being.
Professionals in this role will play a pivotal part in elevating the guest experience by managing staffing levels according to business demand and implementing policies that align with company and regulatory standards. They will also handle administrative responsibilities such as documentation and reporting, contributing to the continuous smooth operation and integrity of the restaurant. PENN Entertainment values leadership skills that emphasize respectful treatment of both customers and employees, problem-solving capabilities, and an ability to motivate teams through training, evaluation, and development. For candidates passionate about hospitality management and eager to build their career in a leading entertainment company, this role offers not only challenging day-to-day work but also opportunities for advancement within a growing enterprise dedicated to changing entertainment and enriching communities.
This position invites candidates to join a fast-paced and exciting sector where no two days are the same. The role is focused on hospitality and operational excellence within a restaurant environment, emphasizing guest service and team management. Interested individuals will be part of a passionate team dedicated to ensuring every guest interaction embodies PENN's Six Core Service Standards, which highlights attentiveness, friendliness, and responsiveness beyond expectation. The role involves overseeing restaurant staff and maintaining high standards of food service, customer relations, and regulatory compliance. In addition, the company offers a competitive compensation package including a base salary tailored to the individual's experience and a comprehensive Total Rewards suite that covers wellness initiatives, medical coverage starting from day one, 401(k) matching, and annual performance bonuses. Paid time off policies grow with tenure, reflecting PENN's investment in employee well-being.
Professionals in this role will play a pivotal part in elevating the guest experience by managing staffing levels according to business demand and implementing policies that align with company and regulatory standards. They will also handle administrative responsibilities such as documentation and reporting, contributing to the continuous smooth operation and integrity of the restaurant. PENN Entertainment values leadership skills that emphasize respectful treatment of both customers and employees, problem-solving capabilities, and an ability to motivate teams through training, evaluation, and development. For candidates passionate about hospitality management and eager to build their career in a leading entertainment company, this role offers not only challenging day-to-day work but also opportunities for advancement within a growing enterprise dedicated to changing entertainment and enriching communities.
Job Requirements
- Must be at least 21 years of age
- demonstrated supervisory experience in a high volume restaurant
- must obtain and maintain a current State Responsible Vendor Permit
- must obtain and maintain a current Parish Alcohol Beverage Control License
- at least 3 years experience related to the accountabilities specified
Job Qualifications
- At least 3 years of experience in a supervisory role in a high volume restaurant
- strong leadership and team management skills
- excellent customer service abilities
- knowledge of food service standards and regulations
- ability to develop and implement operational policies
- effective communication and problem-solving skills
- current State Responsible Vendor Permit
- current Parish Alcohol Beverage Control License
Job Duties
- Deliver internal and external guest service by ensuring every interaction includes the Six Core Service Standards
- find solutions to guests' problems and use the guest's name when appropriate
- staff, schedule, evaluate, train, develop and monitor subordinate personnel
- recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel
- promote courteous treatment of customers and employees including resolving complaints and answering questions
- ensure food servers, bus persons and other restaurant personnel meet or exceed service standards
- maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes
- assist restaurant manager in developing and implementing policies, procedures and rules to promote compliance with company and regulatory guidelines
- create and maintain records, reports and other documentation as required
- maintain the viability and integrity of all restaurant operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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