Job Overview

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Compensation

Hourly
Range $10.98 - $12.10
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule

Job Description

Keke's Breakfast Cafe is a well-established dining establishment located in Orlando, Florida, known for its commitment to delivering a memorable breakfast experience through warm hospitality and quality food. As a community-focused restaurant, Keke's Breakfast Cafe prides itself on creating a welcoming environment for guests, where every visit is met with friendly service and efficient operations. The cafe embraces inclusivity and values diversity, ensuring equal employment opportunities for all individuals regardless of their background or identity. The company supports employee growth and a collaborative workplace culture that emphasizes teamwork and customer satisfaction.

The Front of House Support role at Keke's Breakfast Cafe is a vital position designed to be the first point of contact for guests as they enter the restaurant. This position is integral to setting the tone for a warm and inviting dining experience, where customer service is at the heart of every interaction. Responsibilities include greeting guests with warmth and professionalism, managing guest flow effectively, and assisting with seating arrangements to maintain smooth operations. The role requires attention to detail and organizational skills to manage waitlists, provide accurate wait time estimates, and communicate effectively with both guests and restaurant staff.

In this role, employees help facilitate seamless transitions from arrival to seating by escorting guests to their tables, supplying menus and silverware, and accommodating special seating requests when possible. Front of House Support staff also collaborate closely with servers to ensure efficient service delivery, especially during peak periods or for large parties. Maintaining a clean and organized host area and dining environment is a key part of the role, including prompt clearing and resetting of tables. Employees in this position help uphold food safety practices and health regulations to ensure a safe dining experience.

Keke's Breakfast Cafe offers a typical pay range for this role between $10.98 and $12.10 per hour, reflecting the job grade and considering factors such as location and experience. The cafe requires Front of House Support team members to be flexible with their working hours, including availability on weekends and holidays, and to have reliable transportation to and from work. Overall, this role is ideal for enthusiastic individuals seeking to build a career in hospitality, particularly those with strong interpersonal skills and a passion for customer service in a dynamic, fast-paced environment.

Job Requirements

  • Must be able to stand for extended periods and perform physical tasks including lifting and cleaning
  • Availability to work flexible hours including weekends and holidays
  • Reliable transportation to and from work

Job Qualifications

  • Previous experience in a customer service role or hospitality setting preferred but not required
  • Excellent communication and interpersonal skills
  • Friendly and welcoming demeanor
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Strong organizational skills with ability to manage multiple tasks simultaneously
  • Knowledge of basic food safety practices
  • Ability to follow health regulations

Job Duties

  • Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed
  • Record guest names, party sizes, and issue pagers when seating is unavailable
  • Provide guests with estimated wait times and keep them informed throughout their wait
  • Page guests when their tables are ready and inquire about children in the party
  • Escort guests to their tables with menus and silverware
  • Accommodate special seating requests whenever feasible
  • Inform guests of their server's name upon seating
  • Thank guests as they leave and invite them to return
  • Maintain cleanliness in the host area and dining space
  • Remove used tableware promptly and clear tables
  • Respond promptly and appropriately to guest requests
  • Collaborate with servers and hosts for efficient seating
  • Assist servers with plate removal during peak periods
  • Keep front of house areas clean including floors and walkways
  • Be proactive in maintaining cleanliness between seatings
  • Be flexible and available to fill in where needed as directed by management

Job Criteria

Experience

No experience required


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