FOH Restaurant Hospitality Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $70,000.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Paid Time Off

Paid training

employee discount

Bonus Pay

Job Description

Granger's Restaurant & Bar is a distinguished upscale-casual neighborhood dining establishment located in the heart of Houston's vibrant museum district. Known for its classic American cuisine, the restaurant offers guests an inviting atmosphere characterized by timeless décor and old-world charm which enhances the dining experience. Granger's prides itself on crafting every menu item from scratch daily, presenting food with both elegance and care. The establishment boasts a rich history rooted in the local community, with its owners Ryan and Josephine Granger also successfully operating two fast-casual concepts, Bodegas Tacos Shop and Fia's Pizzeria, for nearly two decades. This longevity and dedication to quality and service exemplify the restaurant's commitment to the Houston area and its patrons.

Granger's Restaurant & Bar is currently seeking an experienced and hospitality-driven Front of the House Hospitality Manager to lead its service team and elevate the guest experience. This role carries significant responsibility as it involves overseeing restaurant operations, ensuring a perfect ambiance before every shift, managing staff scheduling within budget, and maintaining high standards of customer satisfaction. The Hospitality Manager will lead training and development initiatives to reduce turnover while coaching new managers and employees. They will be deeply involved in daily management activities such as following the manager's agenda and opening and closing procedures, overseeing staff hiring and onboarding processes, and attending manager meetings.

Additionally, this position requires collaboration with the kitchen team to guarantee food quality and manage various operational functions including budgeting, payroll, and marketing execution. The manager will ensure compliance with state and local laws and uphold company policies at all times. The role also involves comprehensive knowledge of POS systems and facilitating guest satisfaction on every shift. Compensation ranges from $65,000 to $70,000 annually, accompanied by bonus pay and benefits including paid time off, paid training, and employee discounts. This full-time position demands up to 50-55 hours per week, including weekend shifts, with working hours generally spanning 10-hour shifts. Granger's offers a supportive environment for individuals passionate about food, beverage, and exemplary service, providing an exciting opportunity to contribute to the legacy of a beloved Houston dining institution.

Job Requirements

Minimum of 5 years of management experience
Must have Texas Food Handlers and TABC Certifications
Ability to stand for 10 hours at a time
Ability to work 50-55 hours per week including weekends
Must be able to lift 25 pounds
Must work in a fast-paced, high-volume environment
Must be emotionally intelligent
Must be alert to management, staff, and customer needs
Must be self-motivated and have a positive attitude
High school diploma or equivalent education
Ability to carry out physical position requirements

Job Qualifications

Minimum of 5 years management experience
College degree preferred but not required
Experience managing upscale restaurants for at least 2 years
Detailed knowledge of front and back of house management
Proficiency in budgeting, staff scheduling, interviewing, training, and shift supervision
Possession of Texas Food Handlers and TABC Certifications
Strong passion for food and beverage
Positive attitude and solution-oriented mindset
Self-motivated and self-aware professional
Emotional intelligence
Ability to work in a fast-paced, high-volume environment
Ability to stand for long periods
Effective communication skills

Job Duties

Follows daily manager’s agenda and opening and closing checklists for all departments
Ensures restaurant appearance inside and outside is up to company standards prior to every shift
Assumes responsibility for his/her departments ensuring schedules align with budget and coverage for customer satisfaction
Performs all staff training and development to minimize turnover
Coaches new managers and employees per shift according to job descriptions, policies, and procedures
Reviews incoming front of house hourly applications and conducts initial interviews
Onboards GM approved front of house hourly hires
Attends and participates in manager meetings
Assigns weekly goals to staff and ensures completion while achieving own goals set by general manager
Operates property in compliance with all state and local laws and ordinances
Maintains commitment to management and employee development
Ensures all receiving is physically accounted for at quoted price
Keeps all staff training material updated including Employee Handbook and training manuals
Coordinates with accounting for reports like daily sales reports, profit and loss, budget, and payroll
Assists general manager with marketing strategies
Collaborates with kitchen teams to assure quality food products
Trains staff in all POS functions and software
Guarantees 100 percent guest satisfaction during shifts
Upholds company policies and operating manuals