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Floor Supervisor - Full-Time

Job Overview

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Employment Type

Full-time
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Benefits

competitive pay
flexible schedule
Brand discount
Training and Career Development
retirement savings plan
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Education Assistance
wellbeing programs
Care.com services

Job Description

TOMMY HILFIGER is an iconic global lifestyle brand, renowned for its classic American cool aesthetic and accessible luxury since 1985. Rooted in New York City, the brand epitomizes vibrant Americana, offering a modern uniform across generations, geographies, and occasions. TOMMY HILFIGER and TOMMY JEANS, along with their licensed product ranges, represent a uniquely dynamic fashion portfolio inspired by culture and driven by the worlds of Fashion, Art, Music, Entertainment, and Sport. The brand's marketing strategy is anchored in the F.A.M.E.S. concept, connecting with influential people, organizations, and ideas that shape cultural trends worldwide. With high-impact global campaigns, sponsorships, and collaborations with top-tier athletes, musicians, and entertainers, TOMMY HILFIGER maintains a continuous flow of energy and innovation that appeals to diverse audiences.

The Floor Supervisor role at TOMMY HILFIGER offers a unique leadership opportunity within a globally recognized fashion retailer. As a Floor Supervisor, you are entrusted with delivering an unparalleled customer experience while actively managing the sales floor and supporting behind-the-scenes activities. This position plays a crucial part in upholding the standards of the TOMMY HILFIGER brand under the stewardship of the Store Manager. The role emphasizes driving daily sales goals, fostering a motivating and inclusive team atmosphere, and being an influential brand ambassador. This multitasking leader energizes the customer experience by engaging warmly and positively, creating meaningful connections with shoppers that enhance brand loyalty.

Responsibilities include key holder duties such as opening and closing the store and real-time coaching of sales associates, ensuring outstanding operational excellence throughout the day. The Floor Supervisor also supports inventory processing, restocking, and cashiering functions, demonstrating versatility and proactiveness. This role demands a confident, organized individual with exceptional time management skills and the ability to lead by example. It fosters growth by promoting product knowledge, supporting the newest brand campaigns, and contributing to the collective success of the store. Flexible scheduling is offered, including nights, weekends, and holidays, accompanied by a competitive salary and generous brand discounts up to 75%.

PVH, the parent company of TOMMY HILFIGER, prioritizes associate wellbeing with comprehensive benefits, including medical, dental, and vision insurance, disability coverage, a generous 401(k) plan with above-market contributions, paid time off, flexible workplace arrangements, and educational assistance. This inclusive environment embraces diversity and champions individual strengths, providing a strong foundation for career development and personal growth. Working as a Floor Supervisor at TOMMY HILFIGER is not only about enhancing retail operations but also about becoming part of a vibrant, forward-thinking community driven by a passion for fashion and culture.

Job Requirements

  • high school diploma or equivalent
  • prior retail leadership or supervisory experience
  • ability to stand, walk, bend, reach, and squat for extended periods
  • capable of lifting up to 20 pounds
  • availability for flexible scheduling including nights, weekends, and holidays
  • strong customer service orientation

Job Qualifications

  • prior retail team leader experience
  • key holder experience
  • excellent communication and interpersonal skills
  • ability to lead by example and resolve issues promptly
  • strong organizational and time-management skills
  • enthusiasm for fashion and brand values
  • ability to work flexible hours including nights, weekends, and holidays

Job Duties

  • energize customer interactions with warmth and helpfulness
  • open and close the store as a key holder
  • drive daily sales goals and support sales floor activities
  • coach and develop associates in real-time
  • process new inventory and restock shelves
  • handle cashiering and maintain operational standards
  • promote the brand vision and stay updated with product launches

Job Criteria

Experience

Mid Level (3-7 years)


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