Floor Supervisor

Emmy Squared Germantown is a part of Emmy Squared, a growing restaurant company known for its delicious menu items, fun work environment, supportive leadership, and commitment to employee growth and advancement. Emmy Squared has built a reputation for its unique take on Detroit-style pizza and has extended its hospitality footprint creating a vibrant workplace that balances customer satisfaction with staff wellbeing. With a strong emphasis on health benefits for full-time employees and competitive pay, Emmy Squared creates a rewarding setting for those passionate about the food service industry.

Emmy Squared Germantown is currently seeking an experienced Shift Supervisor to join its vibrant team. This role is a full-time position that offers competitive compensation and the opportunity to work in a dynamic environment where teamwork and leadership are highly valued. As a Shift Supervisor, you will play a pivotal role in the daily operations of the restaurant, working closely with the General Manager to ensure outstanding customer experiences and smooth operational flows. This position requires a dedicated individual who can efficiently oversee the front-of-house team, maintain high standards of service and cleanliness, and contribute towards achieving the company’s goals in sales, service, and overall appearance.

The Shift Supervisor will be responsible for direct supervision of front-of-house staff, making sure that policies and procedures are consistently followed. You will be the key person overseeing the floor during service hours, delegating tasks, and ensuring that the team remains organized and focused on delivering excellent service. A significant part of this role involves guest interaction - ensuring customer satisfaction by providing responsive, friendly, and courteous service, as well as engaging in service recovery when issues arise. This role demands attentiveness to detail as the Shift Supervisor must guarantee that food and beverages are served according to the company’s presentation standards and recipes.

Additionally, maintaining compliance with health and safety standards is essential in this role. The Shift Supervisor will be expected to uphold superior cleanliness and sanitation throughout the restaurant and identify potential safety hazards, proactively initiating corrective actions to create a safe environment for both employees and guests. Beyond the daily operational responsibilities, this role offers a chance to be part of a company culture that prioritizes fun, respect, and team productivity, making it ideal for a motivated leader who is eager to contribute to a growing restaurant organization and develop their career in hospitality management.