Floor Manager Housekeeping

Las Vegas, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

recognition programs

Travel Discounts

Paid vacation

paid sick days

Employee assistance program

401(k) with Company Match

Tuition Reimbursement

Employee Stock Purchase Program

Learning and advancement opportunities

Job Description

Hilton Grand Vacations at the Flamingo is a prestigious resort located at the heart of the Las Vegas Strip within the expansive 15-acre Flamingo resort complex. This world-class vacation ownership resort offers guests premium access to the vibrant Las Vegas casino scene, a variety of renowned restaurants, and popular entertainment attractions. Renowned for its luxurious accommodations and award-winning service, Hilton Grand Vacations provides a dynamic and thriving environment for both its guests and employees. The resort has recently undergone extensive renovations to enhance the guest experience, embodying the brand’s commitment to quality, comfort, and exceptional hospitality. As an integral part of the hospitality industry, Hilton Grand Vacations prides itself on fostering a supportive workplace where employees can learn, develop new skills, and advance their careers in a fast-paced and exciting setting.

We are currently seeking a dedicated and experienced Housekeeping Floor Manager to join our team at Hilton Grand Vacations at the Flamingo. In this role, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and common areas meet the highest standards of cleanliness and maintenance. This leadership position involves managing housekeeping staff, coordinating workflow, and maintaining inventory of supplies and linens. The Housekeeping Floor Manager will routinely inspect units and public spaces, respond to guest requests and complaints with professionalism and efficiency, and work closely with other departments to ensure seamless service delivery. The position also entails administrative duties such as managing schedules, payroll records, and training new staff members. Candidates for this role should have strong supervisory and managerial experience, coupled with excellent customer service skills and the ability to handle multiple responsibilities in a hospitality environment. Our company offers extraordinary benefits including day 1 health insurance eligibility, recognition programs, travel discounts, paid vacation and sick leave, 401(k) with company match, tuition reimbursement, and more. This is a fantastic opportunity for motivated individuals looking to grow within a supportive and well-established company in one of the world’s most exciting cities.

Job Requirements

High school graduate or GED equivalent
Minimum of 2 years of supervisory and/or management experience
Previous customer service experience
Open availability
Computer experience

Job Qualifications

High school graduate or GED equivalent
Minimum of 2 years of supervisory and/or management experience
Previous customer service experience
Open availability
Computer experience
Bi-lingual in Spanish language a plus
Computer experience using programs such as MS Word, Excel and Internet preferred

Job Duties

Ensures all assets of the Housekeeping department, equipment, supplies and storage are properly locked and secured
Routinely inspect units and common areas to ensure they are in compliance with departmental standards
Monitors guests requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellent service
Assists in ensuring that an accurate inventory of linens and supplies are maintained
Supervises all laundry operations and assists with the carpet and floor maintenance program
Assists with hiring, supervising, disciplining and training of all staff under the direction of the Housekeeping Department
Manages administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
May investigate accidents and initiate accident reports recommending appropriate corrective action
Ensures all departmental staff is working safely and in accordance with OSHA regulations
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
May be required to conduct departmental meetings