Floor Manager - Americana - New Opening!

The hiring establishment is a vibrant and busy restaurant dedicated to providing outstanding dining experiences through exceptional service and high-quality food. Operating in a fast-paced hospitality environment, the restaurant prides itself on maintaining a warm and professional atmosphere that sets it apart in the industry. Known for its commitment to excellence and guest satisfaction, the restaurant continuously strives to enhance its offerings by ensuring a seamless blend of front-of-house (FOH) and back-of-house (BOH) operations.

This particular role, Floor Manager, is a pivotal leadership position responsible for the smooth and efficient daily operation of the restaurant’s front of house. Reporting directly to the General Manager, the Floor Manager operates as the key link between the FOH team, kitchen staff, and corporate management. A core focus of the role is to uphold consistent service standards that result in a consistently positive and memorable guest experience. Responsibilities extend beyond just oversight to fostering a respectful, collaborative team environment where individual and collective growth is encouraged.

The Floor Manager’s role requires strong leadership prowess, excellent communication skills, and a strategic mindset to manage a dynamic and diverse team. This leader supervises daily operational setup, including cash counts, floor mapping, and pre-shift notes. They lead pre-shift meetings to align and motivate team members, ensuring everyone is equipped to meet service expectations.

Attention to detail is critical as the Floor Manager oversees the accurate execution of To Go and online service operations, coordinates special events, and maintains FOH cleanliness and organizational standards. They are responsible for troubleshooting point-of-sale (POS) issues, managing menu changes, and ensuring accurate daily reporting of sales, cash handling, and deposits. They are also tasked with administering disciplinary actions when necessary, demonstrating their role in maintaining operational standards and employee accountability.

The position is full-time, salaried, and exempt from overtime pay, with an annual salary ranging from $65,000 to $75,000. Work schedules are flexible and include evenings, weekends, and varied shifts to meet the demands of a seven-day operation, excluding select holidays. This flexibility is an essential aspect of supporting continuous service and team coverage.

Physical stamina and agility are needed to meet the job’s demands, including prolonged standing, walking, balancing trays, and handling stock weighing up to 50 pounds. Overall, the Floor Manager is a crucial figure in delivering exceptional restaurant service, ensuring both team collaboration and guest satisfaction remain at the forefront of every operational day.