Floor Houseperson | Baltimore McHenry Row Courtyard

Shaner Hotels is a prestigious and award-winning hospitality owner-operator and management company recognized for its extensive portfolio and outstanding service within the hospitality sector. With over 65 full-service, select-service, extended-stay, and resort properties spread across 14 states and four countries, Shaner Hotels has established itself as a leader in the industry. The company also partners with top hospitality brands and independent locations, providing a comprehensive range of services including hotel development, design, construction, e-commerce, and revenue management tailored for investors, hotel owners, and brands. This breadth of experience and industry presence makes Shaner Hotels a respected name in hospitality management and operations. You can explore more about their offerings and portfolio by visiting their official website at www.shanercorp.com.

Currently, Shaner Hotels is excited to offer a fantastic opportunity to join their team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126-room hotel is part of the vibrant McHenry Row development, ideally located less than a mile from the Maryland Cruise Terminal and within close proximity to attractions such as M&T Stadium and Horseshoe Casino. The location provides excellent access for both leisure and business travelers, enhancing the overall guest experience.

The role is designed for individuals who are passionate about maintaining cleanliness and quality standards in hotel public areas to ensure guest satisfaction and uphold the reputation of the brand. The position requires flexibility to work varied shifts, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. The successful candidate will play a key role in creating a welcoming and pristine environment, directly impacting guest perceptions and the hotel's operational excellence.

Key responsibilities include cleaning and servicing assigned public spaces to meet franchise and hotel standards, handling guest complaints with professionalism to ensure satisfaction, and observing all house, safety, housekeeping, and security procedures. The role also involves reporting any maintenance deficiencies promptly and participating in deep cleaning or seasonal cleaning projects as scheduled. Additionally, the candidate will be responsible for maintaining the cleanliness of the cart and restocking supplies at the end of the shift.

This position is ideal for candidates with at least one year of cleaning experience, preferably within a hotel setting, who possess strong communication skills and the ability to interact effectively with guests, management, and coworkers. Knowledge of proper chemical handling and bilingual English/Spanish capabilities are considered an advantage, further contributing to effective guest service and operational communication.

Joining the McHenry Row Courtyard by Marriott team means being part of a professional, customer-focused environment that values quality, teamwork, and continuous improvement. It is an excellent opportunity for individuals seeking to advance their careers in hospitality within a growing and reputable hotel group. The role promises engaging work, a supportive team atmosphere, and the chance to contribute to a premier hotel property offering exceptional guest experiences.