Floor Concierge/Lounge Attendant

Pyramid Global Hospitality is a renowned hospitality management company dedicated to putting people first. With a strong commitment to creating a supportive and inclusive work environment, Pyramid Global Hospitality fosters diversity, growth, development, and the wellbeing of its employees. Their dedication is reflected in their People First culture, which promotes employee development, a comprehensive benefits program, and the cultivation of meaningful relationships within the team. The company operates over 230 properties worldwide, ensuring a vast network of opportunities and exceptional guest experiences across multiple locations. Pyramid Global Hospitality offers a wide range of benefits to its employees, including comprehensive health insurance, retirement plans, paid time off, and distinctive perks such as on-site wellness programs, local discounts, and discounted hotel stays. They emphasize ongoing training and professional growth, empowering their employees with the skills necessary to advance their careers in hospitality. This commitment to excellence and employee support makes Pyramid Global Hospitality a leader in the industry and an exemplary employer for hospitality professionals of all experience levels.

The Pleasanton Marriott, located in Pleasanton, California, is a vibrant luxury hotel property managed by Pyramid Global Hospitality. Boasting 245 rooms, over 4,100 square feet of event space, a restaurant, and a bar, the Pleasanton Marriott delivers exceptional guest experiences with a strong emphasis on culture, employee development, and service excellence. The property is recognized as a top employer in the area due to its supportive working environment, full benefit plans including a 401k with company match, and lucrative bonus programs. They highly value individuals who bring passion and dedication to their roles and believe that every team member's contributions are vital to creating memorable guest experiences. The Pleasanton Marriott embodies Pyramid Global Hospitality's core values of personal development, people-oriented culture, and a genuine desire to see staff succeed and grow.

The role of Conference Floor Concierge at Pleasanton Marriott is a unique and dynamic position designed for highly motivated, creative, and customer-focused leaders with a keen knowledge of event execution and food and beverage operations. This role involves overseeing the operational logistics of assigned event floors and meeting spaces, ensuring seamless execution of meetings and events. Responsibilities include managing day-to-day floor operations, coordinating meeting setups, handling guest requests related to office supplies, printing, shipping, and providing exceptional support to both guests and internal teams. The ideal candidate will have experience in high-volume conference center operations and a passion for engaging with diverse groups of guests from around the world. They must demonstrate the ability to 'WOW' guests by providing outstanding customer service and operational efficiency.

In this position, the Conference Floor Concierge plays a crucial role in driving conference revenue through space optimization and flawless event delivery. Key functions include proactive communication with AV and IT departments, managing program flow, orienting guests to facilities and technology, and overseeing logistical opportunities for instructors and attendees during meetings. The position requires a thorough understanding of banquet operations, a strong leadership skill set, and experience with supervisory responsibilities such as hiring, training, and scheduling. Proficiency in Microsoft Office, Google Suite, event management systems like STS, and the property management system (PMS) is essential. The role calls for an organized, detail-oriented, and independent thinker who thrives on anticipating needs and enhancing guest experiences. By joining the Pleasanton Marriott as a Conference Floor Concierge, candidates have an exciting opportunity to develop a rewarding career within a world-class property backed by the supportive culture and resources of Pyramid Global Hospitality.