Floating General Manager

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,200.00 - $66,000.00

Benefits

Easy to follow training programs

Supportive team throughout the onboarding process

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

3 weeks of PTO

Weekly Payroll

Mileage reimbursement

Career growth opportunities

Sundays Off

Job Description

InTown Suites is a well-established company operating in the extended-stay hotel industry, providing affordable and comfortable accommodations to travelers across various markets. The company is recognized for its commitment to delivering exceptional guest service and quality hospitality at competitive rates. With numerous properties under its umbrella, InTown Suites focuses on creating a welcoming atmosphere for guests who require flexible lodging options, whether for business trips, relocations, or personal travel. As a part of its operational strategy, InTown Suites invests in competent management personnel who ensure the seamless running of properties and uphold the company’s standards across all locations.
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Job Requirements

Minimum 3 years’ experience in management and supervisory experience is required
high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
possess a valid driver’s license
current auto insurance
functioning automobile
ability to read, speak, write and understand the English language
ability to read, understand, and interpret information found in reports and other internal hotel information
sufficient mathematical skills
general computer proficiency
thorough knowledge of Front Office/Front Desk management
thorough knowledge of related department operations including service standards and guest relations
ability to communicate clearly
ability to work long hours and flexibly
ability to manage multiple activities in stressful situations
ability to make effective judgments on operations and staff
salesmanship and local market knowledge

Job Qualifications

Minimum 3 years’ experience in management and supervisory experience is required
high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
possess a valid driver’s license, current auto insurance, and a functioning automobile
ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
ability to compose and express thoughts in a clear and understandable way to ensure effective communication
ability and flexibility to work long hours on a regular basis and as business conditions demand
ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
salesmanship and knowledge of the local competitive landscape

Job Duties

Operates properties in the absence of a General Manager as needed
follows General Manager Daily Flow when acting as a General Manager
develop expertise on computer operating system
assists in recruitment of General Managers and other property staff
training, development and support of property staff
drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager
ensure and provide excellent guest service
identify and manage repair and maintenance issues
identify and follow up on life/safety issues and inspection issues
notify Regional Operations Manager immediately of any safety, security and/or violations of policy
notify Regional Operations Manager of any guest concerns
monitor competitors in markets as directed by the Regional Operations Manager
helps meet budgets through effective cost and inventory control
helps properties maximize financial performance
travel and/or overnight stay will be required

Job Location

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