Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the integrated entertainment, sports content, and casino gaming industry across North America. With 43 destinations and online platforms such as theScore Bet Sportsbook and Casino, PENN provides a diverse and dynamic work environment committed to innovation, community engagement, and sustainability. The company values talent that believes in having fun, and it fosters a culture that supports career growth, personal development, and well-being. At PENN Entertainment, employees are part of a fast-paced, exciting industry where teamwork, customer service, and operational excellence are paramount. This employer is dedicated not only to its business success but to the health, safety, and satisfaction of team members, offering comprehensive wellness programs including day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off policies also grow with length of employment, demonstrating the company's commitment to work-life balance.
The Front-of-House Restaurant Manager role at PENN Entertainment is a pivotal position responsible for leading all front-of-house restaurant operations to ensure seamless service execution, exceptional guest satisfaction, and efficient business functioning. This role involves supervising and developing front-of-house team members through training, coaching, and evaluation, fostering a motivated and dedicated staff. The manager creates and manages schedules, balances labor costs with service quality, and oversees the floor plan to optimize operational flow. They actively promote superior guest service by modeling high standards, addressing guest concerns promptly, and maintaining departmental service objectives. Additionally, the manager develops and implements training programs to maintain service standards and safety procedures while ensuring quality assurance compliance with health department regulations. Financial responsibilities include assisting with budgeting, monitoring performance metrics, and implementing cost control measures to meet business goals. The Front-of-House Restaurant Manager also enforces safety policies, maintains operational compliance, and connects execution with broader organizational strategies. This role requires a professional demeanor, confidentiality, and flexibility to work various shifts including nights, weekends, holidays, and overtime. The starting salary ranges from 60,000 to 70,000, reflecting the candidate's relevant experience and skills. PENN Entertainment is an equal opportunity employer and champions workplace diversity while promoting sustainability. This position offers an opportunity to grow within a prominent and evolving entertainment company while contributing to its distinctive guest experience and business success.
The Front-of-House Restaurant Manager role at PENN Entertainment is a pivotal position responsible for leading all front-of-house restaurant operations to ensure seamless service execution, exceptional guest satisfaction, and efficient business functioning. This role involves supervising and developing front-of-house team members through training, coaching, and evaluation, fostering a motivated and dedicated staff. The manager creates and manages schedules, balances labor costs with service quality, and oversees the floor plan to optimize operational flow. They actively promote superior guest service by modeling high standards, addressing guest concerns promptly, and maintaining departmental service objectives. Additionally, the manager develops and implements training programs to maintain service standards and safety procedures while ensuring quality assurance compliance with health department regulations. Financial responsibilities include assisting with budgeting, monitoring performance metrics, and implementing cost control measures to meet business goals. The Front-of-House Restaurant Manager also enforces safety policies, maintains operational compliance, and connects execution with broader organizational strategies. This role requires a professional demeanor, confidentiality, and flexibility to work various shifts including nights, weekends, holidays, and overtime. The starting salary ranges from 60,000 to 70,000, reflecting the candidate's relevant experience and skills. PENN Entertainment is an equal opportunity employer and champions workplace diversity while promoting sustainability. This position offers an opportunity to grow within a prominent and evolving entertainment company while contributing to its distinctive guest experience and business success.
Job Requirements
- Must be at least 21 years of age
- Bachelor’s degree preferred or equivalent combination of education and five years of related supervisory or management experience
- Required experience managing fine dining or upscale restaurant operations
- Proven ability to lead teams resolve guest and employee issues diplomatically and maintain a high-service culture
- Strong written and verbal communication skills
- Demonstrated financial acumen
- Proficiency in Microsoft Outlook and related office applications
- Flexibility to work varying shifts including nights weekends holidays and overtime as business needs require
Job Qualifications
- Bachelor’s degree preferred or equivalent combination of education and five years of related supervisory or management experience
- Required experience managing fine dining or upscale restaurant operations
- Proven ability to lead teams resolve guest and employee issues diplomatically and maintain a high-service culture
- Strong written and verbal communication skills including the ability to prepare reports correspondence and procedures
- Demonstrated financial acumen including the ability to analyze labor costs ratios percentages and performance metrics
- Proficiency in Microsoft Outlook and related office applications
- Excellent leadership motivational customer service and interpersonal skills
Job Duties
- Lead and administer all front-of-house restaurant operations ensuring seamless service execution and guest satisfaction
- Supervise train develop and evaluate front-of-house team members providing coaching feedback recognition and corrective action
- Create effective schedules manage breaks and floor plans balance labor costs with service expectations and business demand
- Drive superior guest service by modeling standards resolving guest concerns and achieving departmental service goals
- Develop and administer training programs to ensure team members are knowledgeable in service standards safety procedures and operational expectations
- Oversee rewards and recognition initiatives to promote engagement accountability and retention
- Monitor and maintain quality assurance standards including health department requirements food presentation and service consistency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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