Job Overview
Compensation
Hourly
Range $34.00 - $42.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan with company match
Paid Time Off
Life insurance
short and long term disability benefits
health and dependent care flexible spending accounts
Commuter Benefits
parental and caregiver leave
Tuition Reimbursement
Job Description
Getinge is a global leader dedicated to providing cutting-edge medical technology to hospitals and life science institutions. With a workforce of over 12,000 employees and operations in more than 135 countries, Getinge is committed to making life-saving technologies accessible to improve clinical outcomes and optimize healthcare workflows. The company specializes in offering innovative products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences, aiming to elevate patient care standards worldwide.
The role of Field Service Technician in the Gainesville and Jacksonville, FL area is a vital position within Getinge’s service team. This role is designed for professionals passionate about working hands-on with complex medical and life science equipment, providing essential maintenance, repair, and technical support. As a Field Service Technician, you will be entrusted with the responsibility of ensuring that equipment functions reliably and efficiently at customer sites. Your work will contribute directly to supporting critical healthcare operations and ultimately saving lives.
This full-time position offers competitive hourly pay ranging from $34 to $42, reflecting the specialized skill set and service excellence required. The successful candidate will be engaged in a variety of tasks including troubleshooting mechanical, hydraulic, and electronic systems, performing preventative maintenance, and providing outstanding customer service. Beyond technical expertise, the role calls for individuals who are proactive team players, capable of mentoring others and collaborating with sales and support teams to promote Getinge equipment and services.
Emphasizing safety and regulatory compliance, the Field Service Technician will follow stringent health and safety protocols to protect both themselves and their clients in healthcare environments. The role requires travel within the designated territory, with flexibility in scheduling to accommodate customer needs and accessibility. It also involves detailed record-keeping and meeting key performance indicators to maintain high service standards.
In addition to providing onsite and remote support, Field Service Technicians at Getinge play a crucial role in maintaining service contracts and assisting in contract renewals by delivering high-quality workmanship and exceptional customer relations. The company prioritizes continuous professional growth, offering extensive training and certification programs alongside participation in vehicle and communication equipment programs.
Working at Getinge means joining a diverse and inclusive workplace where innovation and commitment are valued. The company supports personal and professional development and embraces a culture of respect and equal opportunity for all employees. If you are seeking a dynamic career in a company that makes a meaningful impact on healthcare worldwide, the Field Service Technician position at Getinge offers an inspiring opportunity to grow and contribute significantly to saving lives through technology.
The role of Field Service Technician in the Gainesville and Jacksonville, FL area is a vital position within Getinge’s service team. This role is designed for professionals passionate about working hands-on with complex medical and life science equipment, providing essential maintenance, repair, and technical support. As a Field Service Technician, you will be entrusted with the responsibility of ensuring that equipment functions reliably and efficiently at customer sites. Your work will contribute directly to supporting critical healthcare operations and ultimately saving lives.
This full-time position offers competitive hourly pay ranging from $34 to $42, reflecting the specialized skill set and service excellence required. The successful candidate will be engaged in a variety of tasks including troubleshooting mechanical, hydraulic, and electronic systems, performing preventative maintenance, and providing outstanding customer service. Beyond technical expertise, the role calls for individuals who are proactive team players, capable of mentoring others and collaborating with sales and support teams to promote Getinge equipment and services.
Emphasizing safety and regulatory compliance, the Field Service Technician will follow stringent health and safety protocols to protect both themselves and their clients in healthcare environments. The role requires travel within the designated territory, with flexibility in scheduling to accommodate customer needs and accessibility. It also involves detailed record-keeping and meeting key performance indicators to maintain high service standards.
In addition to providing onsite and remote support, Field Service Technicians at Getinge play a crucial role in maintaining service contracts and assisting in contract renewals by delivering high-quality workmanship and exceptional customer relations. The company prioritizes continuous professional growth, offering extensive training and certification programs alongside participation in vehicle and communication equipment programs.
Working at Getinge means joining a diverse and inclusive workplace where innovation and commitment are valued. The company supports personal and professional development and embraces a culture of respect and equal opportunity for all employees. If you are seeking a dynamic career in a company that makes a meaningful impact on healthcare worldwide, the Field Service Technician position at Getinge offers an inspiring opportunity to grow and contribute significantly to saving lives through technology.
Job Requirements
- Associate’s degree in a technical discipline (electronics, electro-mechanical, biomedical engineering, and/or technical discipline) or equivalent (i.e. military training program), or equivalent combination of education and experience
- 3+ years related experience in a field-based technical service role or technical maintenance/repair position, preferably in the medical/life science device industry
- Technically proficient in using schematics, checklists, system diagrams and associated tools to perform maintenance and repair of electronic, mechanical, hydraulic, pneumatic or plumbing systems
- Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems
- Proficiency in the use of hand tools and electronic test equipment
- Computer literacy
- familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications
- Demonstrated strong verbal and written communication skills in a customer facing work environment
- Demonstrated experience working independently, performing required tasks with minimum supervision
- Ability to follow documented procedures and protocol applicable to day-to-day job duties as well as regulatory requirements
- Able to work a flexible schedule when required based on customer requirements and accessibility protocols
- Must have a valid driver’s license
- Ability to consistently comply with all customer required vendor credentialing processes and protocols
- Ability to work in close working quarters using both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and/or kneeling
- Able to lift at least 75 lbs
Job Qualifications
- Associate’s degree in a technical discipline (Electronics, Electro-Mechanical, Biomedical Engineering, and/or technical discipline) or equivalent combination of education and experience
- 3+ years related experience in a field-based technical service role or technical maintenance/repair position, preferably in the medical/life science device industry
- Technically proficient in using schematics, checklists, system diagrams and associated tools to perform maintenance and repair of electronic, mechanical, hydraulic, pneumatic or plumbing systems
- Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems
- Proficiency in the use of hand tools and electronic test equipment
- Computer literacy
- familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications
- Demonstrated strong verbal and written communication skills in a customer facing work environment
- Demonstrated experience working independently, performing required tasks with minimum supervision
- Ability to follow documented procedures and protocol applicable to day-to-day job duties as well as regulatory requirements
- Able to work a flexible schedule when required based on customer requirements and accessibility protocols
Job Duties
- Provide on-site and remote troubleshooting, repair and technical support services to customers within assigned service territory
- Provide preventative and other scheduled maintenance at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts
- Assist sales personnel in marketing all Getinge equipment (joint calls, in-services, sales leads)
- Help maintain service contracts by focusing on high quality work and exceptional customer service and assist with the pursuit of contract renewals
- Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies
- Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel
- Serve as technical mentor and field-based training resources for Maintenance Technicians
- Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others
- Accurately prepare and submit all required reports within required deadlines
- Meet or exceed all KPI requirements established for the position, region or division
- Maintain expenses and required inventory within guidelines and limits established by the Area Manager, Service
- Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge's published warranty and maintenance contract policies
- Satisfactorily complete all training as required by Getinge training and certification processes, regulatory bodies, and quality systems
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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