Job Overview
Compensation
Hourly
Range $29.00 - $45.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
HSA
stock purchase plan
Education Reimbursement
Job Description
Philips is a global health technology leader dedicated to improving lives through meaningful innovation. Focused on delivering integrated solutions that enhance patient care and increase healthcare efficiency, Philips envisions a future where everyone, everywhere, has access to high-quality healthcare. With decades of experience and a commitment to continuous advancement, Philips operates in diagnostic imaging, patient monitoring, healthcare informatics, and a wide range of medical devices, supporting healthcare providers worldwide. Their mission revolves around creating sustainable impact and advancing health outcomes by combining technology with purpose-driven care.
The Field Service Engineer - Ultrasound role based in Springfield, MO, plays a pivotal role within Philips by providing technical expertise and direct customer engagement. This position involves installing, troubleshooting, servicing, and maintaining ultrasound equipment on-site for healthcare customers. The Field Service Engineer ensures premium customer service by understanding client needs, adhering to service commitments, and delivering timely resolutions that align with Philips’ reputation for quality and reliability. The role requires a comprehensive approach that melds technical knowledge with the ability to manage customer relationships effectively.
In this role, you will work collaboratively with a regional team to improve service workflows and address training needs, ensuring continual professional growth and enhancing the team’s capacity. You will perform administrative duties aligned with Philips’ policies and regulatory requirements, including documenting service activities accurately and maintaining compliance with safety and quality standards. Utilizing specialized tools and following escalation protocols will be essential to resolving technical challenges efficiently on the equipment used in clinical settings.
This position demands regular travel within the assigned region with driving up to several hours daily and occasional overnight travel. Candidates should expect dynamic work environments, including customer offices, hospital settings, and remote locations, necessitating adaptability in scheduling and work practices. The role’s physical, cognitive, and environmental demands are considered when hiring to ensure safe and compliant performance.
Philips offers competitive compensation ranging from $29.00 to $45.00 per hour for this position, including overtime eligibility and various incentive plans such as field service and lead generation bonuses. Employees also benefit from access to a company vehicle, comprehensive training, and clear pathways for career advancement. Beyond salary, Philips supports its employees through an extensive benefits program covering paid time off, retirement plans with company match, health and dental insurance, health savings accounts with contributions, stock purchase plans, and education reimbursements. This total rewards approach underscores Philips’ commitment to employee wellbeing and professional development.
Candidates seeking this opportunity must possess US work authorization and reside in or near Springfield, MO, as relocation assistance is not offered. Philips embraces diversity and equal opportunity, maintaining a drug-free workplace and prioritizing inclusivity and respect. This Field Service Engineer role offers a chance to use your technical skills for meaningful impact, joining a company that values innovation, teamwork, and the shared goal of advancing global health care.
The Field Service Engineer - Ultrasound role based in Springfield, MO, plays a pivotal role within Philips by providing technical expertise and direct customer engagement. This position involves installing, troubleshooting, servicing, and maintaining ultrasound equipment on-site for healthcare customers. The Field Service Engineer ensures premium customer service by understanding client needs, adhering to service commitments, and delivering timely resolutions that align with Philips’ reputation for quality and reliability. The role requires a comprehensive approach that melds technical knowledge with the ability to manage customer relationships effectively.
In this role, you will work collaboratively with a regional team to improve service workflows and address training needs, ensuring continual professional growth and enhancing the team’s capacity. You will perform administrative duties aligned with Philips’ policies and regulatory requirements, including documenting service activities accurately and maintaining compliance with safety and quality standards. Utilizing specialized tools and following escalation protocols will be essential to resolving technical challenges efficiently on the equipment used in clinical settings.
This position demands regular travel within the assigned region with driving up to several hours daily and occasional overnight travel. Candidates should expect dynamic work environments, including customer offices, hospital settings, and remote locations, necessitating adaptability in scheduling and work practices. The role’s physical, cognitive, and environmental demands are considered when hiring to ensure safe and compliant performance.
Philips offers competitive compensation ranging from $29.00 to $45.00 per hour for this position, including overtime eligibility and various incentive plans such as field service and lead generation bonuses. Employees also benefit from access to a company vehicle, comprehensive training, and clear pathways for career advancement. Beyond salary, Philips supports its employees through an extensive benefits program covering paid time off, retirement plans with company match, health and dental insurance, health savings accounts with contributions, stock purchase plans, and education reimbursements. This total rewards approach underscores Philips’ commitment to employee wellbeing and professional development.
Candidates seeking this opportunity must possess US work authorization and reside in or near Springfield, MO, as relocation assistance is not offered. Philips embraces diversity and equal opportunity, maintaining a drug-free workplace and prioritizing inclusivity and respect. This Field Service Engineer role offers a chance to use your technical skills for meaningful impact, joining a company that values innovation, teamwork, and the shared goal of advancing global health care.
Job Requirements
- Associate degree in electronics or equivalent combination of education and experience
- 1+ years of experience in diagnostic imaging or 3+ years in electromechanical industries
- Ability to understand and apply electronic, mechanical, and networking theory
- Ability to work flexible hours including overtime, weekends, and on-call rotations
- Ability to work in office/home office or hospital/healthcare environments
- Ability to safely work with radiation sources and/or radioactive materials and wear all required personal protective equipment
- US work authorization
- Reside in or near Springfield, MO
- Must be able to perform physical, cognitive, and environmental job requirements with or without accommodation
Job Qualifications
- Associate degree in electronics or equivalent combination of education and experience
- Preferred BSEE, BSEET, BSME, or BSMET
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- Capability to perform minimum physical, cognitive, and environmental job requirements with or without accommodation
Job Duties
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
- Understand the customer's business and competitive environment and generate service revenue
- Actively participate as a member of the regional work team
- work to improve team processes and identify training gaps
- seek out opportunities to increase capability and capacity
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
- Adhere to established training, quality, and safety requirements
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
- Travel across the specified geography is required with average driving time of 1-4 hours daily and may exceed 50% at times
- Occasional overnight stays and travel by air and/or train may be required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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