Field Representative II, Concierge Hospitality

Ricoh is a global technology company that specializes in digital services and document management solutions, striving to optimize business processes for its clients through innovative technology and an unwavering commitment to customer satisfaction. Known for its progressive work culture and dedication to fostering a collaborative environment, Ricoh creates value by blending advanced technology with personalized service. Headquartered in a corporate setting, this role supports the core operational functions that help maintain and enhance both Ricoh's and its clients' workplace environments. This position, titled Training Assistant, is a vital part of the team, designed to assist with various office management and client servicing tasks.

The Training Assistant position entails a crucial role that goes beyond typical administrative duties. This role works closely with the training team and office administration to ensure the company accurately represents the customer's culture and values to external visitors and clients. The Training Assistant acts as a first point of contact by greeting outside callers and clients, managing conference room schedules, and preparing the workspace for key client visits, including signage and setup to foster a welcoming and professional atmosphere. The role also includes coordinating travel arrangements for clients when necessary and supporting group company activities such as parties, meetings, and other departmental functions.

This position demands a versatile individual capable of managing a blend of clerical responsibilities like reception, mail services, shipping and receiving, sorting, and distribution of incoming and outgoing mail. The Training Assistant operates under the guidance of the Site Manager or Assistant Site Manager based on the site’s staffing configuration. Their involvement also extends to assisting with daily facilities management and supporting executive-level client-facing staff, indicating the importance of organizational skills and the ability to multitask in a dynamic office environment. Given its central role in maintaining effective communication and workflow within Ricoh's headquarters, this position is ideal for candidates with excellent customer service orientation, a strong proficiency in office technologies including Microsoft Suite, and a proactive, problem-solving mindset. Overall, the Training Assistant position offers a stimulating environment to contribute to Ricoh’s commitment to excellence and client satisfaction while developing valuable skills in administrative support and office management.