FAST Service Specialist

Opensity is a technology-enabled managed services organization that specializes in supporting leading law firms and professional services organizations to modernize their operational processes. By combining talented people, innovative technology, and integrated services, Opensity creates scalable, efficient environments where teams can perform at their best and advance their careers. As a forward-thinking company, Opensity places a strong emphasis on inclusive and equitable employment practices, complying fully with all applicable equal employment opportunity laws to foster a diverse and supportive workplace. They are committed to equal opportunity employment without regard to race, religion, ethnicity, gender identity, or disability among other protected characteristics. Opensity is proud to provide accommodations for applicants with disabilities throughout the hiring process, ensuring fairness and accessibility. The organization's dedication to service excellence is reflected in its comprehensive benefit programs and the flexibility offered to its employees.

The FAST Service Specialist role at Opensity is a dynamic and client-facing position focused on providing a range of administrative and support services for multiple client accounts in the local market. It offers a unique opportunity to engage in various operational activities including receptionist duties, hospitality management, mail handling, copy and print services, as well as facilities support. This full-time position, requiring 40 hours per week, demands a high level of professionalism, multitasking ability, and flexibility around work schedules and locations. The Specialist acts as a key point of contact and support for client interactions, emphasizing hospitality and efficient task execution. The compensation for this role can reach up to $22.00 per hour and may include eligibility for an annual bonus, depending on the candidate's skills, experience, qualifications, and geographical location.

Primary responsibilities include answering and routing incoming phone calls, warmly greeting visitors, maintaining and restocking conference rooms and kitchen areas, handling mail and package distribution, and managing copy and print projects effectively. Additional duties involve maintaining supply inventories, supporting small office moves, performing basic maintenance tasks, and ensuring the overall smooth operation of client environments. Flexibility is a critical attribute for success in this role, as Specialists must be willing to adjust their schedules to accommodate absences, vacations, and other changes on a weekly basis. The role also has physical requirements such as the ability to lift or move packages and materials up to 40 lbs and to carry wheeled carts up to 75 lbs. Candidates must also be able to stand, sit, kneel, bend, and walk as needed throughout their shifts.

This position offers a valuable opportunity for individuals interested in a multifaceted service-oriented role within a technology-enabled managed services company committed to modernizing professional service operations. Opensity’s inclusive culture and supportive work environment make it a rewarding place to grow a career while providing critical services to a diverse range of clients.