F&B Service Director

City Winery is a unique and innovative hospitality and entertainment company that seamlessly blends wine, food, and live music to create exceptional guest experiences. Founded in 2008 by music industry veteran Michael Dorf, City Winery has grown to become a nationally recognized brand known for its world-class concert venues, award-winning local wines, and delectable cuisine. The company operates in multiple locations across the United States, providing diverse cultural and social experiences that emphasize community, creativity, and a passion for hospitality. With a strong commitment to sustainable production and a high standard of quality, City Winery attracts audiences and guests who appreciate both fine dining and top-tier musical performances. As a rapidly expanding enterprise, City Winery offers tremendous opportunities for driven and ambitious individuals to advance their careers in a fast-paced and rewarding industry. The company values diversity and inclusion, upholding equal employment opportunities and participating in mandated verification programs where applicable.

The Service Director role at City Winery is a pivotal leadership position responsible for overseeing all front-of-house operations across the restaurant, concert venues, and private events. Reporting directly to the General Manager, the Service Director champions operational excellence, ensuring that each guest encounters City Winery's hallmark hospitality standards. This role demands a dynamic and inspiring leader who thrives in a busy environment and excels at building and nurturing high-performing teams. Key responsibilities include leading daily operational initiatives, collaborating closely with the Executive Chef to synchronize front-of-house and back-of-house teams, and maintaining rigorous standards in guest experience, food safety, and financial performance.

The Service Director ensures the smooth execution of concerts, programming, and private events by managing scheduling, staffing, and floor operations during all service periods. They are directly involved in recruiting, interviewing, hiring, and training front-of-house supervisors and hourly staff while providing continuous coaching, performance management, and professional development. The role also encompasses driving accountability across leadership staff, maintaining compliance with health regulations, managing labor budgets, analyzing guest feedback and sales metrics, and supporting cost management and inventory control initiatives. Exceptional communication skills and a collaborative approach are necessary to work effectively with Human Resources and other departments to maintain a positive workplace culture and operational efficiency.

This full-time position offers a competitive annual salary ranging from $85,000 to $90,000, commensurate with experience, along with comprehensive benefits such as medical, dental, and vision insurance; 401K with company matching; flexible spending accounts; discounts on dining and retail wine; and access to complimentary event tickets. Candidates must be prepared to work flexible hours, including evenings, weekends, and holidays, to meet the dynamic needs of this hospitality environment. The ideal candidate will have a passion for food, wine, music, and exceptional service, along with proven leadership, financial acumen, and the ability to thrive in a fast-paced, guest-focused industry.