F&B Outlet Supervisor

The Peabody Hotel is a renowned luxury hotel known for its exceptional service and iconic presence in the hospitality industry. As a premier establishment, The Peabody offers a range of culinary and beverage experiences through its Restaurants, Bars, In Room Dining services, and the Peabody Deli. The hotel maintains stringent service standards adhering to AAA, Mobil, and Preferred Hotels guidelines to provide guests with a memorable and high-quality stay. The Peabody fosters a professional, respectful, and cooperative working environment aimed at maximizing productivity and associate morale. This includes comprehensive training and development programs to uphold the hotel's reputation for excellence and customer satisfaction.

The role of the Department Manager Assistant within the Food and Beverage division is a critical position responsible for supporting all aspects of the hotel’s food and beverage outlets. Reporting to the Assistant Director of Food and Beverage and the Director of Food and Beverage Operations, the individual in this role supervises a variety of front-of-house and back-of-house personnel including servers, hostesses, server assistants, cashiers, food runners, and culinary associates. The position ensures that all outlets operate consistently within the hotel’s rigorous standards for service, cleanliness, safety, and guest relations.

This dynamic role requires the ability to act as the Department Manager in their absence, taking charge of daily operations across multiple venues within varying environments such as restaurants, bars, guestrooms, kitchens, and stewarding areas. The successful candidate will have comprehensive knowledge of food and beverage service styles, including French, Russian, and Butler service, as well as expertise in proper wine and alcohol service in compliance with state liquor laws. Responsibilities include maintaining high standards in maintaining cleanliness, guest satisfaction, employee performance, handling guest complaints professionally, and managing inventory and supply levels effectively.

In addition, the role demands strong leadership skills to conduct pre-shift meetings, assign duties, monitor staff performance, and ensure professional grooming and adherence to the hotel’s service philosophy. The candidate will be expected to handle administrative duties such as managing reservations, processing payments through the POS system, and preparing accurate reports while maintaining confidentiality and data security.

This position involves working under various conditions including exposure to temperature changes, noise, chemicals, and the necessity for physical endurance such as standing and walking for long periods, lifting up to 50 pounds, and performing manual tasks. To succeed, the candidate must demonstrate excellent communication abilities, sound judgment, problem-solving skills, and the capacity to work independently or as part of a team.

The Peabody values associates who embody its service excellence principles and grooming standards and who are committed to creating a positive guest experience. Certifications in Manager ServSafe food handling, TIPS alcohol awareness, TRAC compliance, and CPR and First Aid are required or highly desirable, reflecting the hotel's commitment to safety, compliance, and professional development. The Department Manager Assistant is an integral part of ensuring that each guest receives the highest level of service during their visit to The Peabody’s food and beverage venues.