Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America, boasting 43 destinations and a strong presence online through theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment is deeply committed to fostering diversity and sustainability not just within the company, but also in the community, among its team members, vendors, and the planet. This commitment to values is integrated into every facet of the company’s operations, ensuring that PENN is not only a place for fun and excitement but also a responsible corporate citizen. The company’s dynamic environment offers an exhilarating workplace where team members who have a passion for entertainment and hospitality can thrive. PENN Entertainment emphasizes career growth and provides robust support systems to help employees develop professionally, enhancing their skills and expanding their career possibilities.
The Food & Beverage Supervisor role at PENN Entertainment plays a crucial part in ensuring that guests receive superior service in a vibrant, fast-paced setting. This position involves supervising a designated Food & Beverage outlet, managing daily operations during the shift, and supporting operational goals to achieve performance and profit targets. The Food & Beverage Supervisor is responsible for creating efficient schedules that balance labor costs while meeting staffing and guest satisfaction objectives. In addition, they assist with budget processes, enforce gaming laws and company policies, and maintain high standards in food service, sanitation, and customer satisfaction. The role demands a commitment to upholding company customer service standards, actively addressing any issues, and promoting an engaging and supportive team atmosphere.
This position requires the ability to handle administrative duties such as maintaining cost control, inventory management, and documentation. Supervisory responsibilities may include staff training and development, employee evaluations, performance feedback, scheduling, and addressing staff performance. The ideal candidate will be proactive in fostering employee engagement through rewards and recognition programs and ensuring compliance with all regulatory requirements. PENN Entertainment offers a competitive compensation package that includes a base salary contingent on experience, wellness programs, medical coverage from day one, 401(k) matching, and an annual performance bonus. Paid time off increases with tenure, contributing to a supportive and rewarding workplace. Joining PENN Entertainment means being part of a team that is passionate about evolving the entertainment industry while offering a culture that prioritizes employee growth, satisfaction, and well-being, making it an outstanding career opportunity for professionals in food and beverage management.
The Food & Beverage Supervisor role at PENN Entertainment plays a crucial part in ensuring that guests receive superior service in a vibrant, fast-paced setting. This position involves supervising a designated Food & Beverage outlet, managing daily operations during the shift, and supporting operational goals to achieve performance and profit targets. The Food & Beverage Supervisor is responsible for creating efficient schedules that balance labor costs while meeting staffing and guest satisfaction objectives. In addition, they assist with budget processes, enforce gaming laws and company policies, and maintain high standards in food service, sanitation, and customer satisfaction. The role demands a commitment to upholding company customer service standards, actively addressing any issues, and promoting an engaging and supportive team atmosphere.
This position requires the ability to handle administrative duties such as maintaining cost control, inventory management, and documentation. Supervisory responsibilities may include staff training and development, employee evaluations, performance feedback, scheduling, and addressing staff performance. The ideal candidate will be proactive in fostering employee engagement through rewards and recognition programs and ensuring compliance with all regulatory requirements. PENN Entertainment offers a competitive compensation package that includes a base salary contingent on experience, wellness programs, medical coverage from day one, 401(k) matching, and an annual performance bonus. Paid time off increases with tenure, contributing to a supportive and rewarding workplace. Joining PENN Entertainment means being part of a team that is passionate about evolving the entertainment industry while offering a culture that prioritizes employee growth, satisfaction, and well-being, making it an outstanding career opportunity for professionals in food and beverage management.
Job Requirements
- Associate degree in related field
- Two years of Food and Beverage experience or equivalent combination of education and experience
- Minimum two years previous supervisory experience
- Ability to interact with guests, staff and colleagues and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to perform mathematical calculations including rate, ratio and percent
- Flexibility to work all shifts including holidays, nights, weekends and overtime
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to effectively present information and respond to questions from managers, clients, customers and the public
Job Qualifications
- Associate degree in related field
- Two years of Food and Beverage experience or equivalent education and experience
- Minimum two years supervisory experience
- Ability to interact diplomatically with guests and staff
- Strong written communication skills
- Proficient in mathematical calculations including rate, ratio, and percentages
- Flexible to work all shifts including holidays, nights, weekends, and overtime
- Proficient in Microsoft Excel, Word, and Outlook
- Effective presentation and public speaking skills
Job Duties
- Supervise an F&B outlet and manage daily shift operations
- Support and manage operational goals ensuring performance and profit objectives are met
- Create effective schedules maintaining labor costs and staffing objectives while achieving guest satisfaction
- Assist in budget process, ensuring departmental compliance and reporting concerns
- Promote superior customer service and resolve service issues promptly
- Enforce gaming laws and company policies relevant to Food & Beverage
- Assist in food service procedures development and menu inspections
- Ensure sanitary and pleasant guest service
- Monitor cost control, pars, and inventory
- Assist with administrative duties as assigned
- Ensure regulatory compliance and report potential issues
- Maintain confidentiality in departmental matters
- Provide staff development and training
- Manage rewards and recognition programs
- Evaluate team performance and provide feedback
- Recommend staffing and scheduling plans
- Expedite workflow and manage work procedures
- Recommend employee performance actions including coaching and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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