F&B Manager - The Lenox

Rockport, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $68,000.00 - $78,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

long term disability

short term disability

accidental death and dismemberment insurance

401k plan

flex time

Cell phone plan

Dry cleaning service

parking

Job Description

The Lenox Hotel is a distinguished independent hotel situated in Boston's renowned Back Bay neighborhood. Known for its rich history dating back to 1900, The Lenox is a landmark celebrated for its distinct character, creativity, and heartfelt hospitality. As a beloved destination for both leisure and business travelers, the hotel prides itself on creating a welcoming atmosphere where guests feel at home. The Lenox distinguishes itself through personalized service, attention to detail, and a commitment to surprising and delighting guests with thoughtful experiences. Its team-centric culture enhances the guest experience, ensuring repeat visits and lasting memories.

Within The Lenox Hotel, the Food & Beverage Manager plays a pivotal role in upholding the venue’s reputation for exceptional hospitality. This dynamic role involves overseeing three uniquely styled outlets — Sweeney’s on Boylston, an authentic Irish pub known for its lively atmosphere; The Irving at The Lenox, an intimate cocktail bar that channels a sense of intrigue and classic charm; and Willow & Ivy, offering an elevated New England-inspired American cuisine experience led by Executive Chef Daniel Kenney. Alongside managing the daily operations of these dining venues, the Food & Beverage Manager also supervises the hotel’s 5,000 square-foot banquet facilities, which host a variety of corporate and social events including weddings.

The Food & Beverage Manager is entrusted with leading a diverse team through effective mentorship and motivation, fostering a collaborative environment to ensure staff deliver exceptional guest service consistently. This role demands exceptional organizational skills as well as the ability to coordinate complex schedules and manage labor costs efficiently. The manager functions hands-on, supporting training programs to maintain high knowledge levels of menu offerings, service protocols, and safety regulations among staff.

Critical to the position is the ongoing collaboration with the culinary team to maintain the quality and consistency of the menu offerings, while working closely with the events team to execute flawless special events. The role also involves monitoring guest feedback to proactively address concerns and elevate the overall experience, aiming to drive customer satisfaction and repeat business.

This full-time position offers a competitive salary range between $68,000 and $78,000 annually, complemented by an attractive benefits package. The ideal candidate must be flexible to work evenings, weekends, and holidays as necessary to meet the demands of hospitality service.

Overall, the Food & Beverage Manager is a key leadership position within The Lenox Hotel, offering the opportunity to shape memorable dining experiences, lead passionate teams, and contribute to the ongoing success of this Boston landmark institution. Candidates with a strong background in hotel or upscale restaurant food and beverage operations, coupled with proven managerial expertise, will thrive in this exciting role.

Job Requirements

5+ years of experience in food and beverage, preferably in a hotel or upscale restaurant environment
3+ years of management experience in a hotel or restaurant
strong leadership skills
extensive knowledge of wine, spirits, food and service standards
excellent organizational and time-management abilities
proficiency in Microsoft Office
exceptional communication and interpersonal skills
ability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

5+ years of experience in food and beverage, preferably in a hotel or upscale restaurant environment
3+ years of management experience in a hotel or restaurant
strong leadership skills with a proven track record of managing and developing teams
extensive knowledge of wine, spirits, food and service standards
excellent organizational and time-management abilities
proficiency in Microsoft Office, Toast and Opera a plus
exceptional communication and interpersonal skills
multi-lingual a plus
ability to work flexible hours, including evenings, weekends, and holidays as needed

Job Duties

Lead, mentor, and motivate a team of food and beverage staff to deliver exceptional guest experiences
foster an exceptional and collaborative work environment
oversee daily operations of all restaurant outlets and banquet space to ensure smooth and efficient service
ensure compliance with health and safety regulations, as well as company policies and standards
develop and manage staff schedules to ensure adequate coverage and minimize labor costs
handle payroll processing and maintain accurate records of hours worked and staff attendance
develop and implement training programs for new hires and ongoing development for existing staff
ensure all team members are knowledgeable about menu offerings, service standards, and company policies
recruit, interview, and hire food and beverage staff as needed to maintain optimal staffing levels
onboard new employees and integrate them effectively into the team
monitor guest feedback and address any concerns or issues promptly to maintain high satisfaction levels
implement strategies to enhance guest experiences and drive repeat business
monitor and control costs, including food and beverage expenses, to achieve financial targets
work closely with the kitchen team to ensure menu quality and consistency
coordinate with the Events and Banquet team to manage and execute special events and functions
collaborate with all hotel departments