F&B Manager - Alibi Rooftop Lounge

The Alibi Lounge is part of a larger hotel establishment operating within the hospitality industry. As a well-established and vibrant lounge situated inside a dynamic hotel environment, it serves a diverse customer base including hotel guests and local visitors. The hotel operates around the clock, providing service 24 hours a day, 7 days a week, which necessitates a flexible and dedicated management approach to meet fluctuating operational demands and maintain continuous top-quality service standards. The ambiance, customer experience, and service efficiency are all critical factors for its success, making it paramount that the Alibi Lounge Manager possesses strong leadership, management skills, and an in-depth understanding of food and beverage operations along with exceptional customer service skills.

The role of the Alibi Lounge Manager is designed to oversee and control all aspects of the lounge operations to ensure that each guest’s experience is nothing short of outstanding. This managerial position is responsible for maintaining high standards of service, ensuring compliance with food and beverage regulations, and driving the department’s financial performance through prudent cost control and robust promotional strategies. The manager's duties include engaging directly with guests to foster a welcoming, guest-friendly environment, greeting and acknowledging every guest personally, and ensuring that the staff adheres to comprehensive service techniques and brand standards.

Additionally, the Lounge Manager is accountable for supervising the team, resolving customer inquiries proficiently, managing scheduling and payroll, and maintaining workplace safety and cleanliness to comply with company policies. This role also requires the management of inventory levels, ordering supplies, overseeing equipment maintenance, and coordinating promotional events. The succeed in this position, knowledge of law and regulations concerning the serving of alcoholic beverages, along with experience in operating bar equipment and point of sale systems, is essential.

This is a leadership role within a fast-paced and customer-focused environment, demanding the ability to perform under pressure, meet deadlines, and adapt to variable shifts. The Alibi Lounge Manager also acts as a liaison between the front and back of house to ensure smooth and efficient service flow. Overall, this position is integral to delivering a consistent, high-quality lounge experience while supporting the broader food and beverage operations within the hotel. The role promises a rewarding career path for professionals passionate about hospitality management and guest service excellence.