F&B Manager

Our company is a leading entertainment and hospitality provider, specializing in food and beverage operations within a dynamic, fast-paced environment such as casinos and event venues. We pride ourselves on delivering exceptional experiences to a diverse and discerning clientele through our non-catered, front-of-house food and beverage service outlets. Our establishments range from elegant restaurants and casual dining spaces to concessions and players' clubs, all operating with a strong emphasis on quality, safety, and customer satisfaction. We operate in an environment that requires strict adherence to regulatory compliance including health codes, liquor licensing, and labor laws. As an employer, we are committed to fostering a culture of teamwork, employee development, and operational excellence.

The role of Food and Beverage Front-of-House Supervisor is a critical leadership position responsible for overseeing the day-to-day operations of all front-of-house food and beverage outlets that do not involve catering services. This role demands a proactive, hands-on manager who ensures that service standards are maintained at a high level and that guests receive prompt, courteous service. The supervisor leads multiple teams including maitre d's, staff in restaurants such as Silks and Racing, concessions, and players' club front-of-house personnel. This includes delegating responsibilities, training and developing employees, managing staffing levels, and addressing guest concerns with professionalism and discretion.

In addition to team supervision, the Food and Beverage Front-of-House Supervisor is accountable for controlling operational costs related to food, beverages, and labor while aligning expenses with budgetary guidelines. They regularly review operational procedures and personnel performance to identify areas of improvement and implement best practices. Responsibilities include leading management and pre-shift meetings to ensure seamless communication and operational alignment among front-of-house teams.

This position also requires expertise in managing technology systems integral to food and beverage operations, including Point-of-Sale (POS) systems. The supervisor is tasked with troubleshooting technical issues, training staff on proper POS usage, reducing transaction errors, and ensuring efficient order processing. They oversee inventory management processes, including stock counts and ordering of supplies and alcohol, ensuring compliance with relevant safety and security regulations. The role demands strong financial management skills, encompassing financial reporting, analysis of profitability, and making necessary adjustments to meet financial goals.

Beyond operational duties, the supervisor plays a significant role in staff performance management by conducting regular reviews, providing coaching, and fostering a positive work environment that enhances employee retention and engagement. They develop, enforce, and update operational policies and training programs to maintain compliance with health and safety rules and to drive continuous service excellence. The supervisor actively addresses customer feedback and complaints to ensure an exceptional guest experience at all touchpoints.

Working in a casino-related environment, this role requires flexibility including working irregular schedules, weekends, evenings, holidays, and the ability to operate effectively in a smoke-filled environment. The supervisor must also meet specific requirements, including certification such as ServSafe Food Handler and state-specific licenses like the Oklahoma ABLE license. Physical demands are moderate to heavy with tasks requiring bending, lifting, walking, and standing for extended periods while maintaining a high level of professionalism and attentiveness.