Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished hospitality company recognized for its fully integrated approach to providing exceptional hotel and property management services. Known for delivering outstanding client service, Driftwood nurtures a company culture that empowers associates to take initiative, be proactive, and contribute effectively to the success of their properties by adhering to well-defined strategies and objectives. Their team comprises top talent within the hospitality industry, committed to maintaining high standards across every employee, position, and hotel under their management. This dedication ensures a seamless guest experience and continues to elevate the brand reputation in competitive markets.
The role of Food and Beverage Supervisor at Driftwood Hospitality Management is a key leadership position responsible for overseeing all food and beverage operations within the hotel's restaurant, room service, and lounge areas. This position requires managing the flow of customers and operational staff to ensure efficient and courteous service that aligns with the high standards set by both the hotel and the Hilton brand framework. The supervisor ensures that all team members maximize sales opportunities, consistently adhere to brand service standards, and maintain exceptional customer interaction.
In addition to daily operational management, the Food and Beverage Supervisor handles scheduling, inventory control, and staffing requirements, working closely with senior management to interview, select, train, and develop restaurant personnel. Maintaining outlet profitability is a significant responsibility, involving control of payroll, cost management, and stock levels. The supervisor also plays a vital role in guest relations by greeting and escorting guests, addressing inquiries, and collecting feedback to drive customer satisfaction.
Furthermore, the supervisor supports marketing initiatives, assists in menu development, stays abreast of food trends, and liaises with other hotel departments to ensure integrated service delivery. Safety, security, and cleanliness are prioritized through adherence to company policies and procedures, as well as active participation in maintaining a safe and hygienic working environment. The assortment of duties requires flexibility in working hours to meet the operational demands of a 24/7 hotel environment.
Overall, this role offers a dynamic and challenging opportunity for individuals passionate about food and beverage management within a prestigious hospitality brand. The Food and Beverage Supervisor position demands leadership, meticulous attention to detail, and a proactive approach to maintaining excellent service standards while managing diverse staff and customer needs. Employment is full-time, with benefits including health, dental, life insurance, paid time off, and various employee discounts, reflecting Driftwood Hospitality Management’s commitment to employee well-being and professional development.
The role of Food and Beverage Supervisor at Driftwood Hospitality Management is a key leadership position responsible for overseeing all food and beverage operations within the hotel's restaurant, room service, and lounge areas. This position requires managing the flow of customers and operational staff to ensure efficient and courteous service that aligns with the high standards set by both the hotel and the Hilton brand framework. The supervisor ensures that all team members maximize sales opportunities, consistently adhere to brand service standards, and maintain exceptional customer interaction.
In addition to daily operational management, the Food and Beverage Supervisor handles scheduling, inventory control, and staffing requirements, working closely with senior management to interview, select, train, and develop restaurant personnel. Maintaining outlet profitability is a significant responsibility, involving control of payroll, cost management, and stock levels. The supervisor also plays a vital role in guest relations by greeting and escorting guests, addressing inquiries, and collecting feedback to drive customer satisfaction.
Furthermore, the supervisor supports marketing initiatives, assists in menu development, stays abreast of food trends, and liaises with other hotel departments to ensure integrated service delivery. Safety, security, and cleanliness are prioritized through adherence to company policies and procedures, as well as active participation in maintaining a safe and hygienic working environment. The assortment of duties requires flexibility in working hours to meet the operational demands of a 24/7 hotel environment.
Overall, this role offers a dynamic and challenging opportunity for individuals passionate about food and beverage management within a prestigious hospitality brand. The Food and Beverage Supervisor position demands leadership, meticulous attention to detail, and a proactive approach to maintaining excellent service standards while managing diverse staff and customer needs. Employment is full-time, with benefits including health, dental, life insurance, paid time off, and various employee discounts, reflecting Driftwood Hospitality Management’s commitment to employee well-being and professional development.
Job Requirements
- High school diploma or equivalent
- Proven experience in food and beverage service or hospitality management
- Valid Food Handler Card and Alcohol Certification
- Knowledge of liquor laws and regulations
- Ability to work flexible hours including nights, weekends and holidays
- Strong interpersonal and communication skills
- Ability to stand and walk for extended periods and lift up to 30 pounds
- Commitment to maintaining a neat, clean and well-groomed appearance
Job Qualifications
- Thorough knowledge of food outlet operations including foods, supervisory aspects, service techniques, and guest interaction
- Knowledge of state, federal and corporate liquor regulations pertaining to serving alcoholic beverages
- Hold a current Food Handler Card and Alcohol Certification
- Ability to work under pressure and deal with stressful situations during busy periods
- Knowledge of appropriate table settings and service ware
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
- Ability to comprehend and apply written product labeling instructions
- Ability to remember, recite and promote the variety of menu items
- Ability to operate beverage equipment such as coffee makers
Job Duties
- Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Ensure team members maximize all sales opportunities
- Ensure team members consistently maintain brand standards and high levels of customer service
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Manage team member schedules, stock, and wastage levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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