Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
401(k) retirement plan
Employee Discounts
Opportunities for career advancement
Consistent work schedule
Job Description
Troon is a distinguished company well-known for managing premier golf and hospitality properties across the United States and worldwide. They specialize in creating exceptional environments where guests enjoy unparalleled service and memorable experiences. Troon prides itself on its commitment to excellence, innovation, and community engagement, making it a leader in the hospitality industry. Established to operate in diverse markets, Troon combines a passion for service with expert management techniques and a deep understanding of guest expectations, ensuring each location it oversees meets the highest standards.
Esplanade Madeira Ranch, located in Elk Grove, CA, is one of Troon’s esteemed hospitality communities focused on providing residents and guests with superior living and recreational experiences. As a vibrant community that blends lifestyle amenities with outstanding service, Esplanade Madeira Ranch offers opportunities for professionals eager to contribute their talents to a supportive and thriving environment. The community emphasizes a family-friendly atmosphere with a dedication to personalized guest service, ensuring every interaction contributes to overall resident satisfaction.
The Floor Manager role at Esplanade Madeira Ranch is a full-time position designed for an individual passionate about hospitality and leadership. This role involves leading daily floor operations with a focus on ensuring guests receive exceptional service throughout their visit. The Floor Manager is responsible for overseeing all aspects of staff management, including training, development, scheduling, and performance monitoring. Key responsibilities include fostering a culture of service excellence, resolving guest concerns promptly, and maintaining operational standards to enhance the overall guest experience.
This position offers a stable, consistent schedule with no late-night shifts, making it an ideal opportunity for professionals seeking work-life balance while engaging in a dynamic, team-oriented workplace. The role demands a high level of leadership ability, the capability to motivate and inspire team members, and a dedication to upholding the brand values of Troon. Candidates should have a high school diploma and demonstrate strong communication skills, organizational abilities, and a proactive approach to problem-solving.
Working as a Floor Manager at Esplanade Madeira Ranch not only allows one to contribute to a thriving hospitality community but also offers the chance to develop professionally within a leading company in the hospitality management sector. Troon supports career growth and provides resources and training to help employees succeed in their roles. Being part of this team means engaging with a diverse group of professionals committed to delivering outstanding service and creating memorable experiences for all guests and residents of the community.
Esplanade Madeira Ranch, located in Elk Grove, CA, is one of Troon’s esteemed hospitality communities focused on providing residents and guests with superior living and recreational experiences. As a vibrant community that blends lifestyle amenities with outstanding service, Esplanade Madeira Ranch offers opportunities for professionals eager to contribute their talents to a supportive and thriving environment. The community emphasizes a family-friendly atmosphere with a dedication to personalized guest service, ensuring every interaction contributes to overall resident satisfaction.
The Floor Manager role at Esplanade Madeira Ranch is a full-time position designed for an individual passionate about hospitality and leadership. This role involves leading daily floor operations with a focus on ensuring guests receive exceptional service throughout their visit. The Floor Manager is responsible for overseeing all aspects of staff management, including training, development, scheduling, and performance monitoring. Key responsibilities include fostering a culture of service excellence, resolving guest concerns promptly, and maintaining operational standards to enhance the overall guest experience.
This position offers a stable, consistent schedule with no late-night shifts, making it an ideal opportunity for professionals seeking work-life balance while engaging in a dynamic, team-oriented workplace. The role demands a high level of leadership ability, the capability to motivate and inspire team members, and a dedication to upholding the brand values of Troon. Candidates should have a high school diploma and demonstrate strong communication skills, organizational abilities, and a proactive approach to problem-solving.
Working as a Floor Manager at Esplanade Madeira Ranch not only allows one to contribute to a thriving hospitality community but also offers the chance to develop professionally within a leading company in the hospitality management sector. Troon supports career growth and provides resources and training to help employees succeed in their roles. Being part of this team means engaging with a diverse group of professionals committed to delivering outstanding service and creating memorable experiences for all guests and residents of the community.
Job Requirements
- high school diploma
- prior experience in hospitality or customer service preferred
- strong leadership and team management skills
- excellent communication skills
- availability to work full-time
- commitment to service excellence
Job Qualifications
- high school diploma or equivalent
- proven leadership skills in a hospitality or customer service environment
- strong communication and interpersonal abilities
- experience in staff training and development
- ability to handle guest concerns professionally
- capable of multitasking and solving problems efficiently
Job Duties
- lead daily floor operations to ensure exceptional guest experiences
- manage, train, and develop staff members to maintain high service standards
- handle scheduling and monitor employee performance
- address and resolve guest complaints promptly and effectively
- uphold operational policies and quality standards
- collaborate with other departments to enhance community services
- promote a positive work environment and high team morale
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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