Extended Stay America Augusta - Front Desk Agent

Extended Stay America Premier Suites - Augusta is a premier hotel located conveniently off I-20 in Augusta, GA. Our property is an ideal lodging choice for business travelers, students, tourists, and individuals relocating within the Augusta area. We pride ourselves on offering modern amenities designed to make every guest feel right at home. Each suite features fully equipped kitchens, complimentary Wi-Fi, and ample space for work, dining, and relaxation. Additional onsite conveniences include a guest laundry facility, an outdoor putting green, a fitness center, and a daily grab-and-go breakfast to start the day right.

We are committed to creating a welcoming environment not only for our guests but also for our team members. At Extended Stay America Premier Suites - Augusta, you will find a supportive, collaborative workplace that fosters a family-like atmosphere. We regularly celebrate our achievements with monthly team-building activities and events that strengthen bonds among staff, creating a positive and inclusive community. Our team members have opportunities for growth, development, and a chance to thrive in a stable hospitality career.

The Front Desk Agent role is a vital position within our hotel, serving as the face of the brand and the first point of contact for our guests. This role requires a hospitality professional who excels in providing warm welcomes, smooth check-ins, and friendly farewells, ensuring every interaction creates lasting memories. The Front Desk Agent is responsible for managing reservations, guest inquiries, and requests, as well as handling unexpected situations with quick thinking and calm decision-making. This position demands excellent multitasking abilities, exceptional communication skills, and a commitment to delivering outstanding customer service.

Successful candidates will enjoy a dynamic work environment where no two days are the same. The ability to juggle financial transactions, coordinate guest services, and work with hotel management software is crucial. Additionally, the role offers competitive pay with an option for daily pay after an initial waiting period, as well as eligibility for a robust benefits package for those hired full-time. Benefits include medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance programs, and retirement plans.

By joining our team as a Front Desk Agent, you are stepping into a rewarding role where your efforts directly enhance the guest experience. If you bring enthusiasm, a service-oriented mindset, and a strong desire to make a difference, Extended Stay America Premier Suites - Augusta is the place where your hospitality career can flourish.