Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
Job Description
Magnolia is a renowned lifestyle brand and destination located in Waco, Texas, known for its unique blend of hospitality, retail, and real estate experiences. Founded with a mission to create memorable moments for guests, Magnolia has grown into a celebrated establishment that draws visitors from all over, eager to experience its charming grounds, shops, and eateries. The company emphasizes quality service, community connection, and storytelling, reflecting its deep roots in Texan culture and its commitment to exceptional guest experiences. As a thriving enterprise in the hospitality sector, Magnolia offers a dynamic work environment that fosters growth and values passion for customer service.
The Experience Team Host role at Magnolia is integral to ensuring that guests enjoy an engaging and memorable visit. This position is responsible for leading tours of the Magnolia grounds, actively connecting with guests to enhance their experience through informative and entertaining presentations. Working under the guidance of the Experience Team Manager, this role requires an individual capable of representing the Magnolia brand with enthusiasm and professionalism while adhering to the company’s manifesto and values. The Experience Team Host works flexible and irregular hours as needed to accommodate guest schedules and special events, making it a lively and rewarding role for those who enjoy interactive customer engagement.
In this role, the Experience Team Host serves as an ambassador for the Magnolia brand, establishing a welcoming atmosphere from the very beginning of the guest’s visit. The host must be adept at understanding the specific needs and expectations of guests, ensuring that each interaction is personalized and meets or exceeds those expectations. This position fosters a high-energy, fast-paced environment where teamwork and a positive attitude are essential. The Experience Team Host is also tasked with maintaining up-to-date knowledge of Magnolia’s offerings, enabling them to provide accurate information and create engaging opportunities throughout guest tours.
With a focus on hospitality excellence, the Experience Team Host is a key contributor to the overall guest experience at Magnolia. The role involves standing and guiding tours for extended periods, requiring physical stamina and the ability to interact with diverse groups of visitors. This position offers an excellent opportunity for individuals passionate about customer service and storytelling within a unique destination setting. By joining Magnolia’s Experience Team, employees participate in a vibrant community dedicated to making every guest’s visit exceptional, encompassing a blend of tradition, innovation, and heartfelt hospitality.
The Experience Team Host role at Magnolia is integral to ensuring that guests enjoy an engaging and memorable visit. This position is responsible for leading tours of the Magnolia grounds, actively connecting with guests to enhance their experience through informative and entertaining presentations. Working under the guidance of the Experience Team Manager, this role requires an individual capable of representing the Magnolia brand with enthusiasm and professionalism while adhering to the company’s manifesto and values. The Experience Team Host works flexible and irregular hours as needed to accommodate guest schedules and special events, making it a lively and rewarding role for those who enjoy interactive customer engagement.
In this role, the Experience Team Host serves as an ambassador for the Magnolia brand, establishing a welcoming atmosphere from the very beginning of the guest’s visit. The host must be adept at understanding the specific needs and expectations of guests, ensuring that each interaction is personalized and meets or exceeds those expectations. This position fosters a high-energy, fast-paced environment where teamwork and a positive attitude are essential. The Experience Team Host is also tasked with maintaining up-to-date knowledge of Magnolia’s offerings, enabling them to provide accurate information and create engaging opportunities throughout guest tours.
With a focus on hospitality excellence, the Experience Team Host is a key contributor to the overall guest experience at Magnolia. The role involves standing and guiding tours for extended periods, requiring physical stamina and the ability to interact with diverse groups of visitors. This position offers an excellent opportunity for individuals passionate about customer service and storytelling within a unique destination setting. By joining Magnolia’s Experience Team, employees participate in a vibrant community dedicated to making every guest’s visit exceptional, encompassing a blend of tradition, innovation, and heartfelt hospitality.
Job Requirements
- High school diploma or GED equivalent preferred
- 2-4+ years of customer service experience preferred
- must be available to work flexible hours as assigned, including weekends, special events, and holidays
Job Qualifications
- Strong verbal communication skills
- strong organizational and multi-tasking skills
- excellent customer service and people skills
- high school diploma or GED equivalent preferred
- 2-4+ years of customer service experience preferred
- must be available to work flexible hours as assigned, including weekends, special events, and holidays
Job Duties
- Uphold Magnolia's manifesto and values
- serve as a Magnolia brand ambassador by serving and connecting with guests
- create and facilitate engaging opportunities that enhance the guest experience
- present tour information in an engaging and informative manner with adherence to accurate details and timing guidelines
- maintain a high level of brand awareness and of updates to Magnolia guest offerings
- serve as a guide for Magnolia-led tours
- enthusiastically welcome guests upon arrival to the experience
- learn the needs and expectations of the guests and eagerly meet those needs
- contribute positively to a high-energy, fast-paced environment
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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