Experience Specialist/Receptionist - West Des Moines/Waukee

UnityPoint Clinic is a reputed healthcare provider known for delivering exceptional patient care through its network of clinics across various locations. With a strong commitment to enhancing the health and wellness of the communities it serves, UnityPoint Clinic maintains a patient-centered approach in all its services. The clinic offers a comprehensive range of medical and health services including general practice, specialized care, counseling, and surgical procedures. The team at UnityPoint Clinic comprises skilled healthcare professionals dedicated to ensuring a positive and efficient experience for every patient and visitor. The organization values its employees and fosters a work environment that embraces diversity, promotes growth, and supports the well-being of its team members.

The role of an Experience Specialist/Receptionist at UnityPoint Clinic is a vital one that blends front desk administrative duties with high-level customer service responsibilities. Serving as the first point of contact for patients and visitors, the Experience Specialist/Receptionist embodies the clinic’s commitment to compassionate and professional care. This full-time position entails managing patient check-ins and check-outs, addressing inquiries, and guiding patients through the clinic's service areas efficiently. The specialist plays a critical role in upholding the clinic's reputation by ensuring seamless interactions and a welcoming atmosphere.

In this position, the Experience Specialist/Receptionist is responsible for a variety of tasks including managing patient paperwork, assisting with insurance documentation, updating patient records in the electronic medical record (EMR) system, and providing clear communication regarding appointment wait times and any delays. The individual must handle patient concerns empathetically while escalating more complex issues to higher-level specialists. Furthermore, this role demands adherence to confidentiality standards and healthcare regulations to protect patient information.

UnityPoint Clinic offers several shifts across multiple locations including Lakeview OB/GYN, Lakeview Counseling & Psych, and Waukee Medical Park Plastic Surgery, with varying shift times available to accommodate different schedules. Employees in this role benefit from a robust Total Rewards program that includes paid time off, parental leave, 401K matching, health and dental insurance, and unique offerings like pet insurance and tuition reimbursement. UnityPoint Clinic's culture fosters inclusivity, continuous learning, and employee recognition, making it an excellent workplace for individuals passionate about healthcare and patient service excellence.