Experience Center Supervisor

The City of Little Rock is a well-established municipal government entity committed to fostering a diverse and inclusive workplace while providing essential services and enriching experiences to its community and visitors. It operates numerous departments and facilities designed to serve the public efficiently and effectively. Among these is the Experience Center, a pivotal public-facing facility dedicated to engaging visitors through informative and welcoming interactions. The city prides itself on equal employment opportunities (EEO) and adherence to federal, state, and local laws ensuring non-discriminatory hiring, placement, and treatment of its workforce. This approach not only supports a respectful and professional work environment but also reflects the city’s dedication to community service and public trust.

The position currently open is for an on-site operations supervisor at the Experience Center. This role is fundamental to maintaining the seamless daily operations throughout public hours and is instrumental in delivering a high-quality visitor experience. The supervisor will provide direct support to the team by overseeing staffing, coordinating schedules, and managing day-to-day team activities with a particular emphasis on peak hours, weekends, and special events. The role demands a strong focus on customer service, professionalism, and creating a welcoming atmosphere for all visitors. This is a safety-sensitive job under the Arkansas Medical Marijuana Amendment, which implies specific compliance requirements around health and safety regulations.

This full-time supervisory position requires availability on weekends and for occasional after-hours events, recognizing the dynamic nature of the Experience Center’s operations. Individuals interested must be at least twenty-one years old, as the role involves handling and service of alcoholic beverages in accordance with Arkansas state law. Those selected will potentially undergo drug and alcohol screening alongside a background investigation before employment.

The City of Little Rock offers a comprehensive benefits package tailored to support the health, well-being, and financial security of its employees. These benefits include multiple health insurance plan options through Cigna, covering a variety of needs and preferences, dental and vision insurance through Delta providers, life and accidental death and dismemberment insurance, and long-term disability coverage. Employees are automatically enrolled in a defined benefits pension plan encouraging long-term retirement security, and additional flexible spending accounts and deferred compensation plans are available. Voluntary supplemental insurance coverage and tuition assistance programs are also offered to support continuing education and personal growth. This robust benefits offering emphasizes the city’s commitment to its employees' overall welfare, sustaining a motivated and healthy workforce ready to meet the challenges of public service.

Overall, the Experience Center operations supervisor position is an excellent opportunity for candidates who are customer service-oriented, possess supervisory skills, and are ready to contribute positively to the City of Little Rock’s mission. The city values professionalism, inclusiveness, and dedication, offering a working environment that supports growth, teamwork, and community connection. Candidates passionate about delivering exceptional visitor experiences and managing operational details in a lively public setting will find this role rewarding and impactful.