Executive Meeting Manager

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development programs

Flexible work schedule

Job Description

Highgate Hotels is a prominent real estate investment and hospitality management company with over 30 years of experience and more than 400 hotels located across North America, Europe, the Caribbean, and Latin America. Boasting over $15 billion in assets under management, Highgate is widely recognized for its innovation within the hospitality industry. This forward-thinking company provides expert guidance throughout the entire property lifecycle, encompassing planning, development, recapitalization, and disposition. Highgate’s portfolio is diverse, including bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all of which feature contemporary programming and a solid emphasis on digital technology. Supported by industry-leading revenue management tools, the company can efficiently identify and predict market trends to maximize asset value and ensure strong financial performance. With seasoned hospitality leaders on its executive team and corporate offices strategically placed worldwide, Highgate serves as a trusted partner to top ownership groups and major hotel brands, consistently delivering exceptional service and operational excellence.

This role is based at The Romer House Waikiki in Hawaii and focuses on direct booking and detailing of small meetings and room blocks catering to both corporate and social clients. The position aims to maximize the hotel's profitability and revenue through strategic upselling and the achievement of sales goals. The successful candidate will perform job responsibilities adhering strictly to organizational standards while building strong client relationships to ensure seamless event execution and overall client satisfaction. Key duties include actively selling guest rooms and food and beverage to small groups, reviewing sales contracts to confirm terms such as room blocks, cut-off dates, and special concessions, and monitoring deadlines related to group reservations and event requirements. The role involves preparing proposals and contracts, coordinating with relevant departments, and representing the hotel at client and industry functions. Regular participation in various meetings such as sales, operations, and banquet event order (BEO) meetings is also critical to success. The ideal candidate will bring a passion for exceeding competition, maintain professionalism, and demonstrate strong organizational and communication skills. This full-time position offers a yearly compensation structure and requires flexibility to work weekends and holidays when necessary, recognizing that hospitality is a 24/7 industry. Applicants should be prepared to engage fully with clients and hotel operations to ensure smooth, profitable event experiences from start to finish.

Job Requirements

high school diploma or equivalent
college degree preferred
1-2 years of sales experience preferably in hospitality
valid driver’s license
ability to work weekends and holidays as needed
superior communication skills including written and verbal
proficiency in Outlook, Word, and Excel
sales software knowledge helpful
professional demeanor
ability to multi-task and work well under pressure
proven ability to close deals
strong negotiation and sales skills
excellent organizational skills
customer-focused attitude
ability to remain calm and courteous under pressure

Job Qualifications

superior communication skills including written and verbal and phone skills
computer skills with proficiency in Outlook, Word, and Excel
sales software knowledge helpful such as Delphi, SalesPro, Marriott systems
professional demeanor
ability to multi-task, manage time efficiently, and work well under pressure
high school diploma or equivalent, college degree preferred
1-2 years of sales experience preferably in hospitality
superior negotiation skills with proven ability to close deals
must hold a valid driver’s license and ability to call on potential and current clients
ability to focus attention on guest needs remaining calm and courteous at all times
strong sales skills to influence and persuade buying decisions and close sales
excellent communication skills for effective execution of meetings and events including coordinating with appropriate departments
strong organizational skills to determine priority tasks and maintain attention to detail

Job Duties

perform job responsibilities in accordance with organizational standards
cultivate client partnerships and ensure all details are communicated and executed for successful and enjoyable experience
actively sell guest rooms and food and beverage to small groups, ensuring monthly and quarter goals are met
review sales contracts and validate key details with clients including room blocks, cut-off date, special concessions, and attrition clauses
monitor and enforce deadline dates related to group rooms cut-off, banquet event order requirements, and function guarantees
create and distribute group resumes and communicate changes to appropriate departments timely
recommend enhancements or upgrades to maximize revenue
engage in site visits and client meetings
confirm payment information
participate in weekly sales, operations, and BEO meetings and other needed meetings
prepare proposals and contracts advising prospective guests of hotel meeting space and rate availability
professionally represent the hotel at client and industry functions
obtain rooming list details and request deposits where applicable
maintain a passion and drive to outperform competition
attend all department and hotel meetings as necessary
follow standard operating procedures as outlined
perform any other assigned job duties