Executive Housekeeper, The Village Lodge

Bakersfield, CA, USA|

Job Overview

Compensation

Salary

Range $70,304.00 - $73,732.50

Benefits

Ski passes for dependents

Free skiing at all Alterra Resorts

Ski/snowboarding lessons discounts

Equipment rental discount

Friends and family vouchers

Retail and food discount

401K with company match

Job Description

Mammoth Mountain is a premier mountain resort located in Mammoth Lakes, California, renowned for providing exceptional skiing and outdoor adventure experiences throughout the year. As part of Alterra Resorts, Mammoth Mountain offers employees not just a job but a lifestyle that blends work and play amidst breathtaking natural surroundings. This establishment is dedicated to delivering unparalleled guest experiences through world-class facilities, expert service, and a work environment that values empowerment, collaboration, authenticity, and purpose. Employees benefit from unique perks such as free skiing at all Alterra Resorts, ski passes for dependents, equipment rental discounts, and opportunities for personal and professional growth within the hospitality industry.

The Housekeeping Department Leader role at Mammoth Mountain is a pivotal management position responsible for overseeing all operations related to cleanliness and service quality in the resort accommodations. This full-time, year-round leadership role commands a salary range of $70,304.00 to $73,732.50 annually. The professional in this position will manage departmental budgets, supervise and develop a large and diverse housekeeping team, ensure compliance with health and safety regulations, and uphold brand standards to contribute to a superior guest experience. Collaboration with other departments is essential for fostering a positive workplace culture and supporting the resort's mission of creating outstanding experiences for every guest and homeowner.

This role demands a leader who embodies Mammoth Mountain's core values by empowering team members to take ownership, encouraging authenticity, promoting teamwork across all organizational levels, and maintaining a shared commitment to excellence. The Housekeeping Department Leader is key in delivering operational efficiency, financial prudence, and maintaining the highest standards of cleanliness and safety. The ideal candidate will have a demonstrated background in hotel or resort operations management, proven success in improving guest satisfaction, and the ability to communicate effectively with both guests and staff. This unique position offers the opportunity to live and work in a stunning mountain environment, contributing to one of California's most beloved recreational destinations while advancing a rewarding career in hospitality management.

Job Requirements

College degree in Hospitality Management, Business Administration, or related field preferred
Equivalent progressive hotel operations experience will be considered
Minimum of 2 years experience in hotel leadership role managing at least 15 employees
Demonstrated success in training, developing, and retaining a large, diverse workforce
Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls
Strong work ethic and integrity
Ability to effectively communicate with guests, employees, and management
Ability to perform under pressure and meet deadlines
Ability to solve problems using common sense and hotel policy
Advanced computer literacy including property management systems, scheduling software, inventory control, Word, Excel, and Outlook
California State Driver's License required with new residents obtaining license within 10 days of residency
Bilingual English/Spanish preferred
Advanced knowledge of OSHA safety regulations and infection control preferred
Proven ability to lead large, diverse teams and manage change effectively
In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
Strong financial judgement including budgeting, labor forecasting, and cost control
Ability to train, develop, and retain staff while fostering accountability and engagement
Skilled in inspections, quality control, and ensuring compliance with brand and service standards
Experience in conflict resolution and employee relations including performance management
Knowledge of emergency procedures, risk management, and crisis response

Job Qualifications

College degree in Hospitality Management, Business Administration, or related field preferred
Minimum of 2 years experience in hotel leadership managing at least 15 employees
Proven ability to improve guest satisfaction scores and operational efficiency
Strong communication skills with guests, employees, and management
Advanced computer literacy including property management systems, scheduling software, and Microsoft Office
Knowledge of OSHA safety regulations and infection control preferred
Bilingual English/Spanish preferred
Demonstrated experience in conflict resolution and employee relations

Job Duties

Lead the Housekeeping department to deliver exceptional cleanliness and service standards
Manage departmental budgets and financial forecasting
Train, develop, and retain a large, diverse workforce
Ensure compliance with health, safety, and brand standards
Collaborate across departments to enhance overall guest experience
Foster a positive, efficient workplace culture aligned with company core values
Conduct inspections and quality control to maintain service excellence