Executive Housekeeper

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $27.25

Work Schedule

Standard Hours

Benefits

PTO

Access to wages prior to payday

Discount Program

hotel discounts

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

voluntary insurance options

long-term disability

401(k)

Holiday pay

Health savings account

Employee assistance program

Dependent care FSA

Job Description

Our esteemed hospitality group is dedicated to providing exceptional guest experiences through meticulous attention to detail and unwavering commitment to excellence. As a well-established hotel operating within a dynamic and competitive market, we pride ourselves on maintaining the highest standards in service, cleanliness, and guest satisfaction. Our hotels attract a diverse clientele ranging from business travelers to leisure guests, each expecting a pristine environment and attentive service during their stay. We are committed to fostering a positive and supportive work environment that encourages team collaboration, professional growth, and development within the hospitality sector.

We are currently seeking a skilled Executive Housekeeper to lead our housekeeping department with efficiency and dedication. This full-time role involves comprehensive management of daily operations and long-term strategic planning for the housekeeping division. You will be responsible for overseeing the performance and workflow of all housekeeping personnel, managing the upkeep of guest rooms, public spaces, outdoor areas, guest laundry, back-of-house zones, and the on-site laundry facility. This role requires an individual with excellent leadership skills, a keen eye for maintaining cleanliness standards, and a strong ability to manage departmental budgets and inventories.

The Executive Housekeeper will play a pivotal role in ensuring that all housekeeping activities align with the hotel's brand standards and meet company cleanliness requirements. You will be entrusted with scheduling staff effectively to optimize department performance while ensuring compliance with Maintenance Performance Requirements (MPR). An emphasis on training and development is central to this position, as you will educate and mentor your team to uphold operational protocols and drive continuous improvements in service quality.

In this position, you will liaise closely with the engineering department to address maintenance issues promptly, ensure safety for guests and employees, and support swift resolution of guest complaints related to cleaning and service. Managing inventory and supply ordering will also be part of your responsibilities to maintain efficiency and cost control. Your leadership will help shape a productive, supportive work culture where team members feel valued and motivated to excel.

If you possess extensive knowledge of housekeeping and laundry operations, exceptional organizational skills, and the ability to lead by example while maintaining high standards under pressure, we invite you to bring your expertise to our team. This role offers an opportunity to grow your career in a professional setting that values excellence, innovation, and guest satisfaction. Join us as an Executive Housekeeper and contribute to sustaining our reputation as a leader in the hospitality industry while building a rewarding career path in hotel management.

Job Requirements

High school diploma or equivalent
Prior housekeeping or hospitality experience preferred
Supervisory experience preferred
Knowledge of housekeeping and laundry operations
Strong communication skills
Ability to work flexible hours including weekends and holidays
Physical ability to stand, walk, bend, and lift for extended periods
Basic computer skills
Attention to detail
Leadership ability

Job Qualifications

Previous hotel housekeeping experience preferred
Previous supervisory experience also preferred
Knowledge of housekeeping and laundry operations and procedures
Knowledge of proper use and storage of cleaning chemicals
Knowledge of equipment such as vacuums, commercial washers and dryers
Proficiently speak, read, write, and comprehend the English language
Ability to speak other languages in a multicultural work environment can be extremely helpful
Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations
Able to prioritize and organize work assignments and delegate responsibilities
Demonstrate genuine care for customers and team members
Able to work in a fast paced environment
Able to access and input information into computer

Job Duties

Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling
Educate and train all employees in compliance with hotel standards
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Issue daily assignments to all housekeepers and laundry attendants
Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
Implement and maintain ongoing general cleaning programs
Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis
Conduct monthly department meetings with housekeeping staff
Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees
Assist in resolving guest complaints regarding service and/or room cleanliness
Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed