Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
health benefits
Paid vacation
sick leave
401k plan with matching contributions
employee stock purchase
Tuition Reimbursement Program
Complimentary Meals
Job Description
Hyatt Regency Portland at the Oregon Convention Center is an iconic hotel located just steps away from the bustling Oregon Convention Center. As the largest hotel in Oregon, Hyatt Regency Portland offers a unique and exceptional hospitality experience with its expansive 600 guestrooms and beautifully maintained public spaces spanning across 14 floors. Newly opened in December 2019, this modern and luxurious property blends elegantly into the vibrant and dynamic Portland community, providing guests with a welcoming and tranquil stay unlike any other in the region. Being part of the Hyatt brand means joining a global family committed to providing exceptional service and remarkable experiences to guests, while also nurturing a supportive and growth-oriented environment for colleagues. Hyatt emphasizes creating a culture where associates feel valued and empowered to deliver outstanding customer satisfaction through caring and attentive service.
The role of Executive Housekeeper at Hyatt Regency Portland is critical to the hotel's overall success, acting as the leader and guardian of the cleanliness and presentation of the entire property. This position offers an incredible opportunity for seasoned hospitality professionals who are ready to elevate their careers in operations management within a renowned hotel setting. The Executive Housekeeper will be responsible for the comprehensive oversight of the housekeeping department, including managing staff, scheduling, training, interdepartmental coordination, and maintaining impeccable cleanliness standards throughout guestrooms, public areas, and back-of-house spaces. This role demands a proactive leader with strong organizational abilities, keen attention to detail, and exceptional interpersonal skills to work effectively with guests, team members, and department heads alike.
The Executive Housekeeper at Hyatt Regency Portland will spearhead both short- and long-term planning for housekeeping operations, ensuring labor costs and budgets are carefully managed within approved parameters. The role also involves developing training programs that instill Hyatt's service philosophy, including guest greeting techniques and courteous responses to guest requests. Maintaining safety, security, and compliance with OSHA and ADA policies is paramount. The housekeeper will also collaborate closely with vendors to secure materials at appropriate pricing, oversee purchasing of linens and supplies, and stay current with the latest technology in housekeeping and laundry processes. Managing a multilingual and multicultural staff, nurturing a culture of continuous improvement, and upholding Hyatt’s rigorous standards for customer service are central to success in this position.
Hyatt Regency Portland offers a dynamic and inclusive workplace where career growth and personal development are actively supported. Employees benefit from comprehensive health coverage, paid vacation, sick leave, holidays, a 401K with company matching, employee stock purchase programs, well-being initiatives, and other perks like complimentary meals and transit discounts. The hotel also provides opportunities for tuition reimbursement and family bonding benefits, reinforcing Hyatt’s commitment to work-life balance and professional advancement.
Joining Hyatt means becoming part of a global leader in hospitality that values diversity, inclusion, and excellence. The Executive Housekeeper role is not just a job, it is a chance to lead within a vibrant and respected brand that continuously raises the standards of guest service and operational excellence. Hyatt offers a career path filled with innovative challenges and rewarding experiences where your leadership can truly make a difference. This is the Hyatt Touch, where high expectations meet relentless dedication and where your career journey can thrive.
The role of Executive Housekeeper at Hyatt Regency Portland is critical to the hotel's overall success, acting as the leader and guardian of the cleanliness and presentation of the entire property. This position offers an incredible opportunity for seasoned hospitality professionals who are ready to elevate their careers in operations management within a renowned hotel setting. The Executive Housekeeper will be responsible for the comprehensive oversight of the housekeeping department, including managing staff, scheduling, training, interdepartmental coordination, and maintaining impeccable cleanliness standards throughout guestrooms, public areas, and back-of-house spaces. This role demands a proactive leader with strong organizational abilities, keen attention to detail, and exceptional interpersonal skills to work effectively with guests, team members, and department heads alike.
The Executive Housekeeper at Hyatt Regency Portland will spearhead both short- and long-term planning for housekeeping operations, ensuring labor costs and budgets are carefully managed within approved parameters. The role also involves developing training programs that instill Hyatt's service philosophy, including guest greeting techniques and courteous responses to guest requests. Maintaining safety, security, and compliance with OSHA and ADA policies is paramount. The housekeeper will also collaborate closely with vendors to secure materials at appropriate pricing, oversee purchasing of linens and supplies, and stay current with the latest technology in housekeeping and laundry processes. Managing a multilingual and multicultural staff, nurturing a culture of continuous improvement, and upholding Hyatt’s rigorous standards for customer service are central to success in this position.
Hyatt Regency Portland offers a dynamic and inclusive workplace where career growth and personal development are actively supported. Employees benefit from comprehensive health coverage, paid vacation, sick leave, holidays, a 401K with company matching, employee stock purchase programs, well-being initiatives, and other perks like complimentary meals and transit discounts. The hotel also provides opportunities for tuition reimbursement and family bonding benefits, reinforcing Hyatt’s commitment to work-life balance and professional advancement.
Joining Hyatt means becoming part of a global leader in hospitality that values diversity, inclusion, and excellence. The Executive Housekeeper role is not just a job, it is a chance to lead within a vibrant and respected brand that continuously raises the standards of guest service and operational excellence. Hyatt offers a career path filled with innovative challenges and rewarding experiences where your leadership can truly make a difference. This is the Hyatt Touch, where high expectations meet relentless dedication and where your career journey can thrive.
Job Requirements
- High school diploma or equivalent
- 4 years or more of progressive hospitality or hotel rooms management experience
- Proficiency in English both written and verbal
- Familiarity with Microsoft Word and Excel
- Ability to lead and motivate a diverse team
- Strong organizational and interpersonal skills
- Commitment to upholding safety, security, and regulatory compliance
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience typically with Hyatt
- Service oriented style with professional presentation skills
- Hotel or hospitality degree an asset
- Must possess high energy, entrepreneurial spirit, motivational leadership skills, effective communication, exceptional customer service ability, and capacity to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's Housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees importance of, and how to greet guests and courteously solve guest requests
- See that inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other departments
- Inspect rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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