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Executive Director of Operations - EC

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $180,000.00 - $200,000.00
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Work Schedule

Standard Hours
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Benefits

discretionary time off
Healthcare benefits
Health savings account
flexible spending accounts
401(k) retirement plan
DailyPay opportunities
Pet insurance

Job Description

Montage International is a luxury hospitality company distinguished by its commitment to creating authentic and personalized guest experiences. As a renowned operator of ultra-luxury resorts and residential properties, Montage International is dedicated to fostering a culture where passionate individuals can thrive by doing what they love. This unique company takes pride in its vibrant work environment that encourages creativity, career development, and a supportive atmosphere for its associates. The company values inclusion and provides reasonable accommodations for applicants with disabilities, reinforcing its dedication to diversity and equal opportunity employment.

The Executive Director of Operations at Montage International holds a pivotal role within the Executive Committee, tasked with steering the hotel property towards exceptional operational performance and guest satisfaction. This leadership position requires an individual who is passionate about managing high-end hotel operations, ensuring that each guest encounter is meticulously crafted to reflect the luxurious standards of the brand. The Executive Director drives financial success through proficient P&L management, budget oversight, and cost control while negotiating contracts and vendor agreements to optimize value.

This role demands a forward-thinking leader capable of overseeing multiple departments to maintain consistent service quality and brand compliance. The Executive Director champions innovation and continuous improvement by managing property projects from initiation to completion, fostering a culture that promotes leadership development and associate engagement. This responsibility also includes ensuring employment law compliance and fair policy administration to cultivate a positive workplace environment.

Montage International values proactivity, trustworthiness, and integrity in their leaders. The successful candidate will possess strong communication skills, moderate computer proficiency, and the ability to supervise and develop a high-performing team. They will be entrusted with shaping a welcoming and empowering workplace culture that promotes personal and professional growth for associates. The position offers a base salary ranging from $180,000 to $200,000, reflecting the level of expertise and leadership expected. Beyond competitive compensation, employees enjoy numerous benefits including discretionary time off, healthcare plans, retirement options, and wellness programs.

Being part of Montage International means joining a company where your contributions are recognized as integral to their success. It’s more than just managing operations; it’s about living a passionate career and creating memorable moments for guests and colleagues alike. This role is best suited for seasoned leaders eager to make a significant impact within a premier hospitality brand that values innovation, excellence, and purposeful work. If you are driven to lead with vision and create exceptional guest experiences, Montage International offers an environment where your passion can truly flourish.

Job Requirements

  • Bachelor's degree preferred
  • 8-10 years progressive experience in leadership in an ultra-luxury level operation
  • Must be able to speak read write and understand the primary language(s) used in the workplace
  • Requires good communication skills both verbal and written
  • Ability to supervise subordinate staff including assignment of duties evaluating service and taking disciplinary action when necessary
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
  • Must possess moderate computer skills
  • Budgetary analysis capabilities required

Job Qualifications

  • Bachelor's degree preferred
  • 8-10 years progressive experience in leadership in an ultra-luxury level operation
  • Must possess good communication skills both verbal and written
  • Ability to supervise subordinate staff including assignment of duties evaluating service and taking disciplinary action when necessary
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
  • Must possess moderate computer skills
  • Budgetary analysis capabilities required

Job Duties

  • Oversee day-to-day operational performance across multiple departments ensuring consistency in execution service and compliance with brand standards
  • Drive financial performance including P&L management budgeting and cost control initiatives
  • Negotiate contracts partnerships and vendor agreements to optimize operational costs and value
  • Champion change and manage property projects or initiatives from inception through completion ensuring timely delivery within budget
  • Direct and motivate a team while personally providing high quality service based on requirements and standards
  • Ensure a positive associate experience setting clear goals and expectations and administer policies fairly and consistently rectifying any deficiencies with respective associates
  • Support selecting and developing high performing talent to meet the business needs of the operation and build a strong leadership pipeline

Job Criteria

Experience

Expert Level (7+ years)


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