Executive Dining Captain

JPMorgan Chase, one of the oldest and most respected financial institutions globally, has built a reputation over more than 200 years for delivering innovative financial solutions to individuals, small businesses, and prominent corporate, institutional, and government clients. Operating under its well-known J.P. Morgan and Chase brands, the company is a leader in many financial sectors, including investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Known for its commitment to diversity, inclusion, and employee development, JPMorgan Chase offers competitive compensation packages, comprehensive benefits, and numerous resources to support the health, wellbeing, and growth of its employees.

As a Corporate Dining Captain with JPMorgan Chase, you will play a pivotal role in overseeing the food and beverage operations within the company’s dining amenities. This position requires an exceptional leader with a strong knowledge of food and beverage service and a passion for delivering outstanding customer experiences. As the dining captain, you will be responsible for successful shift supervision, managing dining staff, ensuring seamless and high-quality service, and fostering a positive atmosphere for both guests and employees.

Your role will be integral to maintaining the company’s high standards, including compliance with sanitation guidelines as dictated by the NYC Health Department. You will monitor food safety practices, oversee food storage and handling, and ensure all service aspects, including dining rooms, private dining rooms, and pantries, meet organizational quality and presentation standards. Your leadership will promote teamwork and a positive work environment within the Client Centers. You will develop strong relationships with guests and key users, consistently meeting their expectations and enhancing their dining experience.

The role demands that you actively participate in daily service operations to guarantee best-in-class client experience. Handling guest complaints and resolving issues effectively will be part of your responsibilities, escalating matters to management when necessary. With a process improvement mindset, you will be expected to seek ways to enhance dining service operations continually.

This position requires the ability to work a flexible schedule, including late nights, holidays, and long shifts, standing for 10 to 12 hours at a time and the ability to lift up to 30 pounds. Experience in fine dining or luxury hotel settings with high-volume, full-service dining is crucial to success in this role. Your integrity, ethical decision-making, and capacity to work independently while making sound business decisions highlight the qualities JPMorgan Chase values in its Corporate Dining Captains.

Working with JPMorgan Chase places you within a team that is recognized as essential to the company’s ongoing success, supporting the businesses, clients, customers, and employees. By joining this team, you will contribute to an environment that values diversity and inclusion, offering reasonable accommodations for a variety of needs. The total rewards package includes a base salary tailored to your experience and role, potential commission or incentive pay, and extensive benefits such as health care, wellness resources, retirement savings plans, and educational reimbursements, among others. This role is an opportunity to make a lasting impact by leading a dedicated dining team in providing memorable dining experiences that align with one of the world’s most respected corporate cultures.