Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.14 - $29.59
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Disability insurance
Life insurance
Job Description
FedEx Office is a prominent leader in the retail and business services sector, known for its wide range of print, digital, and office solutions tailored to meet the needs of various industries. As a subsidiary of Federal Express Corporation, FedEx Office has established a strong market presence with hundreds of locations across the United States, providing customers with convenient access to high-quality printing, copying, and shipping services. This company prides itself on its commitment to customer satisfaction, innovation, and reliable service, making it a trusted partner for both individual consumers and corporate clients. FedEx Office combines the convenience of retail locations with the efficiency and expertise of a dedicated team, ensuring seamless service for all customer needs.
The company is currently seeking a highly motivated and customer-focused individual to join their team as an Events Solutions Consultant (ESC) based in Orlando, FL. This role is pivotal within the Hospitality & Conventions (HC) segment, where the consultant acts as a sales expert and advisor specifically working within hotel and convention center venues. The ESC is responsible for developing and nurturing strong relationships with hotel and convention venue personnel, particularly within the sales and event services departments. This position demands a proactive approach to achieving and exceeding sales targets while delivering exceptional customer service throughout all stages of client engagement, including pre-event planning and post-event follow-ups.
The Events Solutions Consultant functions with minimal supervision and plays a crucial role in bridging FedEx Office’s services to clients within the hospitality industry. Daily tasks involve direct customer interaction, including local sales calls, face-to-face meetings, and digital communication channels such as phone and email. The ESC collaborates extensively with store managers, vendors, and FedEx Office team members to ensure that business objectives are met and that clients receive top-tier service and support.
This is a full-time position offering competitive pay ranging from $21.14 to $29.59 per hour. The role includes varied responsibilities such as attending key meetings at host facilities, conducting presentations about FedEx Office’s product and service offerings, preparing detailed quotes for event planners, and monitoring the quality and timeliness of print and event-related jobs. The ESC also plays an active role in sharing potential business leads across the FedEx Office network, helping to drive new revenue opportunities within the hospitality sector.
Key competencies for this position include consultative selling expertise, strong organizational and communication skills, and an ability to work independently while fostering collaborative relationships internally. Preferred candidates will have prior B2B sales experience, particularly in hospitality and event management, along with proficiency in tools like Salesforce and Microsoft Office 365. The candidate must maintain a professional image at all times and demonstrate the ability to adapt in a fast-paced, customer-oriented environment.
The position requires the ability to travel as needed, maintaining focus and effective communication over extended periods. Adherence to FedEx Office’s standard operating procedures, legal, HR, safety, and security policies is also essential. This role offers an exciting opportunity for those passionate about sales and customer service within the hospitality industry, promising a dynamic and rewarding career path with FedEx Office.
The company is currently seeking a highly motivated and customer-focused individual to join their team as an Events Solutions Consultant (ESC) based in Orlando, FL. This role is pivotal within the Hospitality & Conventions (HC) segment, where the consultant acts as a sales expert and advisor specifically working within hotel and convention center venues. The ESC is responsible for developing and nurturing strong relationships with hotel and convention venue personnel, particularly within the sales and event services departments. This position demands a proactive approach to achieving and exceeding sales targets while delivering exceptional customer service throughout all stages of client engagement, including pre-event planning and post-event follow-ups.
The Events Solutions Consultant functions with minimal supervision and plays a crucial role in bridging FedEx Office’s services to clients within the hospitality industry. Daily tasks involve direct customer interaction, including local sales calls, face-to-face meetings, and digital communication channels such as phone and email. The ESC collaborates extensively with store managers, vendors, and FedEx Office team members to ensure that business objectives are met and that clients receive top-tier service and support.
This is a full-time position offering competitive pay ranging from $21.14 to $29.59 per hour. The role includes varied responsibilities such as attending key meetings at host facilities, conducting presentations about FedEx Office’s product and service offerings, preparing detailed quotes for event planners, and monitoring the quality and timeliness of print and event-related jobs. The ESC also plays an active role in sharing potential business leads across the FedEx Office network, helping to drive new revenue opportunities within the hospitality sector.
Key competencies for this position include consultative selling expertise, strong organizational and communication skills, and an ability to work independently while fostering collaborative relationships internally. Preferred candidates will have prior B2B sales experience, particularly in hospitality and event management, along with proficiency in tools like Salesforce and Microsoft Office 365. The candidate must maintain a professional image at all times and demonstrate the ability to adapt in a fast-paced, customer-oriented environment.
The position requires the ability to travel as needed, maintaining focus and effective communication over extended periods. Adherence to FedEx Office’s standard operating procedures, legal, HR, safety, and security policies is also essential. This role offers an exciting opportunity for those passionate about sales and customer service within the hospitality industry, promising a dynamic and rewarding career path with FedEx Office.
Job Requirements
- High school diploma or equivalent education
- 2+ years sales and/or customer service experience required
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
- Demonstrated effective written and verbal communication skills
- Prior experience in the hospitality industry preferred
- Must present a personal professional image
- Demonstrated presentation skills to external customers
- Proven strong organization and planning skills
- Proven skills to excel in a customer-focused and results-driven environment
- Ability to travel as required
- Ability to maintain attention and concentration for extended periods
- Ability to read and interpret documents and instructions
- Ability to communicate effectively
- Ability to perform work requiring cooperation and instruction
- Ability to function in a fast-paced environment under pressure
- Ability to work independently
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 2+ years sales and/or customer service experience
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint
- Demonstrated effective written and verbal communication skills including experience presenting to customer groups
- Proven strong organization and planning skills
- Proven ability to excel in a customer-focused and results-driven environment
- Prior experience in the hospitality industry preferred
- Demonstrated presentation skills to external customers
- Ability to work independently while fostering strong internal relationships
- Strong working knowledge of Salesforce and Office 365 preferred
- B2B sales experience preferred
- Consultative selling and hospitality experience preferred
- Experience in customer/client development, consultation, and retention preferred
- Background in hotel events and branding preferred
Job Duties
- Represent FedEx Office as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties
- Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings
- Act as FXO's primary relationship owner for the sales and event services teams within the host venue
- Ensure customer and host property satisfaction throughout the entire sales process
- Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities
- Share leads for upcoming convention/events in other venues across FXO network
- Take complex job orders and provide quotes to meeting and event planners or show managers
- Monitor the quality and timeliness of all event-related work to ensure customer satisfaction
- Initiate timely contact with future groups upon booking confirmation
- Review sales strategies, activities and performance to goals weekly with the Supervisor
- Implement established marketing plans and sales strategies
- Maintain accurate customer relationship management system data
- Meet or exceed activity standards including supporting multiple HCO locations
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety and security policies
- Maximize the FedEx value delivered to each customer by working cross-functionally within FedEx Office and other FedEx operating companies
- Perform other duties as required or assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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