Events Meeting Manager

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career Development

Employee Discounts

team environment

Job Description

Boyd Gaming Corporation is a premier casino entertainment company operating successfully across various gaming jurisdictions in the United States. Known for its commitment to excellence and continuous evolution, Boyd Gaming has positioned itself as a leader in the casino and hospitality industry. With a strong focus on maximizing value not only for shareholders but also for team members and the communities it serves, Boyd Gaming embraces innovative business strategies and sound planning to maintain its competitive edge and uphold its esteemed reputation. The company is dedicated to creating exceptional entertainment experiences and superior guest services that define its brand. Boyd Gaming's operational philosophy centers on creating inclusive workplaces and fostering strong relationships with clients and partners, which in turn fuels their sustained growth and leadership in the market. This welcoming and dynamic environment supports team members in advancing their careers through meaningful work and professional development opportunities.\n\nThe role available at Boyd Gaming Corporation is centered at the IP Casino Resort Spa, where the successful candidate will take on the responsibility of planning and managing the execution of meetings and events. This position is vital to ensuring that all contracted events run smoothly, meeting and exceeding client expectations while maintaining the casino's high standards for guest service and profitability. The Event Planner/Manager will be the key liaison between clients and various departments within the property, coordinating efforts to reflect the client’s vision accurately while suggesting enhancements that drive revenue and guest satisfaction. The role demands strong communication skills to manage details with clients and internal teams, project management skills to handle multiple events simultaneously, and the ability to advocate for both the property and the client to find balanced and profitable event solutions. Candidates with a bachelor's degree or equivalent experience in event management, business, or a related field, plus one to three years of hospitality industry experience, are ideally suited for this position. Proficiency in Microsoft Teams, Outlook, Word, Excel, and event management software such as Salesforce, Delphi, and Sertifi is essential. This opportunity offers a chance to work in a vibrant, sales-focused environment that celebrates innovation, continuous improvement, and guest satisfaction while advancing one’s career in a leading casino entertainment company.

Job Requirements

Must be at least 21 years of age
bachelor’s degree or equivalent experience in event management, business or related field
one to three years experience in hospitality industry
knowledge of casino industry and/or hotel and resort hospitality preferred
excellent verbal and written communication skills
computer proficiency with Microsoft Teams, Outlook, Word, Excel, Salesforce, Delphi, Sertifi
strong project management skills
ability to handle multiple projects simultaneously

Job Qualifications

Bachelor’s degree or equivalent in event management, business, or related field
one to three years experience in hospitality industry
broad understanding of managing all aspects of meetings and catered events
proven history of sales and service showcasing understanding of guest service and revenue growth
knowledge of casino industry and/or hotel and resort hospitality related to group sales preferred
excellent verbal and written communication skills
computer skills focused on Microsoft Teams, Outlook, Word, Excel, Salesforce, Delphi, Sertifi
strong project management skills
managing multiple simultaneous projects

Job Duties

Communicate all details surrounding a group event to property in advance of arrival
initiate and conduct planning meetings with clients to understand their vision for the event
coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed
create banquet event orders and group resumes accurately reflecting client expectations
prioritize accurate and timely communication with clients and property
advocate for both property and client ensuring successful and profitable recommendations
lead or participate in departmental meetings including BEO, resume, pre and post cons
work closely with banquets, culinary, hotel and other leadership to ensure arrangements are executed as contracted
confirm groups method of payment is verified and review group invoice following the event
maintain integrity of the client database
generate ideas and initiatives to develop existing accounts and identify new business
communicate strategies to director of sales and sales managers
build and retain client relations resulting in exceptional guest service and repeat business
engage in a sales-focused atmosphere promoting sales growth
maintain knowledge of competitors sales and convention programs
maintain knowledge of all promotions throughout the property
maintain a positive professional image at all times
perform all related duties as assigned by department leadership
create opportunities to upsell during event planning
ensure synchronicity through planning for operational efficiencies and profitability
follow standards to ensure profitability targets are met
create an atmosphere that meets or exceeds guest expectations
set a positive example for team members and guests
interact with guests to obtain feedback
respond to and handle situations requiring service recovery
strive to improve service performance
emphasize guest satisfaction during all departmental meetings and focus on continuous improvement