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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Career Development
Employee Discounts
Job Description
Renaissance Dallas Hotel, part of Renaissance Hotels under Marriott International, is a premier hospitality establishment located in Dallas, Texas. Known for its distinctive approach to showcasing the DNA of the local neighborhood, the hotel offers guests a unique and immersive experience that blends culture, adventure, and convenience. As an important player in the hospitality industry, Renaissance Dallas Hotel caters to both business and leisure travelers seeking more than just accommodation — guests come here to discover new stories and embrace the excitement of travel as an adventure. Marriott International fosters an inclusive and diverse workforce, ensuring all associates feel valued... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related professional area
- Ability to manage group room blocks and meeting spaces
- Strong interpersonal and communication skills
- Capability to solve operational challenges
- Knowledge of event management procedures and standards
- Willingness to work full time at Renaissance Dallas Hotel in Dallas, Texas
- Ability to conduct pre- and post-event meetings
- Proficiency in customer service and conflict resolution
- Experience in assisting sales process and revenue forecasting
- Commitment to follow all policies and procedures
- Flexibility to perform other duties as assigned
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management or related area
- Strong organizational and communication skills
- Ability to lead and coordinate teams
- Knowledge of current event management trends
- Customer service oriented
- Proficient in managing event logistics and operations
- Experience in sales support and revenue forecasting
- Ability to handle guest complaints and enhance customer experience
- Leadership skills for conducting meetings and coaching employees
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers
- Ensure seamless event progression by following established procedures and collaborating with employees
- Greet customers during the event phase and transition to Event Operations team
- Adhere to all standards, policies and procedures
- Ensure billing accuracy and conduct bill reviews with clients prior to final processing
- Manage group room blocks and meeting spaces for average to large groups
- Identify and solve operational challenges with property staff and customers
- Use judgment to integrate current event management trends and design
- Act as liaison between sales team and customer throughout event process
- Participate in customer site inspections and assist with sales process
- Solicit feedback from property departments to improve Event Planner experience
- Deliver and encourage excellent customer service throughout event phases
- Empower employees to provide excellent customer service
- Set positive example for guest relations
- Communicate event details clearly to customer and property operations
- Oversee customer experience from file turnover through post event and back to sales
- Follow up with customer post-event
- Respond to and handle guest problems and complaints
- Use expertise to enhance customer experience
- Lead pre- and post-event meetings for assigned groups
- Facilitate meetings as necessary (Banquet Event Order meeting, block review, etc.)
- Assist in sales process and revenue forecasting
- Up-sell products and services during event process
- Review comment cards and guest satisfaction results with employees
- Provide feedback on service behaviors
- Develop and implement corrective action plans
- Take initiative to improve service performance
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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