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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,600.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Tuition Reimbursement
Retirement Plan
Job Description
JPMorgan Chase is a globally renowned financial institution with a rich history spanning over 200 years. As a leader in various financial services including investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, JPMorgan Chase serves millions of consumers, small businesses, and some of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. The company is committed to fostering a diverse and inclusive environment and values the unique talents its employees bring to the organization. JPMorgan Chase offers a competitive total rewards package tailored to the role,... Show More
Job Requirements
- Five or more years’ experience in hospitality, 5-star hotels, event planning, and food & beverage with high-touch customer service
- strong foundation in customer service and organizational skills
- excellent interpersonal and communication skills for professional client and colleague engagement
- ability to manage guest experiences and expectations with tact and diplomacy
- highly organized, able to multitask and prioritize effectively
- experience managing and developing teams, including performance reviews and training identification
- working knowledge of audio-visual systems
- proficiency in Microsoft Office tools
- knowledge of EMS booking system
- flexibility to work in a fast-paced, diverse environment and cover conference center hours and locations
Job Qualifications
- Five or more years’ experience in hospitality, 5-star hotels, event planning, and food & beverage with high-touch customer service
- strong foundation in customer service and organizational skills
- excellent interpersonal and communication skills for professional client and colleague engagement
- ability to manage guest experiences and expectations with tact and diplomacy
- highly organized, able to multitask and prioritize effectively
- experience managing and developing teams, including performance reviews and training identification
- working knowledge of audio-visual systems
- proficiency in Microsoft Office tools
- knowledge of EMS booking system
- flexibility to work in a fast-paced, diverse environment and cover conference center hours and locations
Job Duties
- Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations
- personally provide high-touch customer service by greeting each client daily
- proactively address day-to-day client challenges with effective solutions, maintaining a positive experience
- reliably assist with staff coverage and day-to-day projects at the center
- actively participate in daily operations meetings and weekly reviews to stay informed on planned events
- thoroughly spot-check planning details and provide feedback and direction for the team
- effectively execute pre-conference and post-conference calls/meetings, ensuring all details are managed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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