Events Concierge

Indio, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $26.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

mentoring programs

Job Description

Omni Rancho Las Palmas Resort & Spa is a luxurious 444-room resort and spa located in Rancho Mirage, California, offering a re-imagined experience of classic Rancho Mirage infused with modern comforts. This exclusive Palm Springs hotel is designed in a Spanish Colonial-inspired style, featuring a soothing desert color palette of beige, sand, and ivory. Each room provides a serene environment complete with private patios or balconies, inviting guests to enjoy the warm desert air and breathtaking views. The resort is renowned for its extensive amenities, elegant event spaces, exceptional guest service, and offers an atmosphere that balances relaxation and luxury for both leisure and business travelers.

Omni Rancho Las Palmas Resort & Spa prides itself on creating a dynamic and exciting work environment, supported by comprehensive training and mentoring programs. The company culture emphasizes respect, gratitude, and empowerment, providing a supportive and engaging workplace for all associates. Employees enjoy the pride of working with a prestigious hospitality brand known for its commitment to exceptional service and guest satisfaction.

The Meeting and Events Concierge at Omni Rancho Las Palmas Resort & Spa plays a critical role in facilitating smooth communication and seamless execution between meeting planners and hotel operations. This full-time, on-site position involves being the primary liaison responsible for coordinating all facets of hotel events, ensuring that every detail is accurately communicated to operational departments and executed flawlessly. The Concierge works closely with Convention Services and Catering Managers to uphold the highest standards for each event, staying attentive to client needs and proactively addressing any issues that arise. This role demands excellent organizational skills, attention to detail, strong communication capabilities, and the ability to manage multiple tasks in a fast-paced environment. Familiarity with Delphi event management software and a background in hotel operations or banquet services are important for success in this role.

In addition to managing day-to-day event logistics, the Meeting and Events Concierge participates actively in pre-convention meetings and other planning sessions to ensure full team alignment. The role also involves special projects assigned by department leaders aimed at enhancing the overall efficiency and success of the events team. The position requires flexibility to work varied schedules, including evenings, weekends, and holidays. Candidates must be physically capable of lifting up to 40 pounds and standing or walking for extended periods during shifts. This exciting opportunity at Omni Rancho Las Palmas Resort & Spa offers a chance to be part of a vibrant team dedicated to delivering memorable and flawless events in one of Southern California's premier resort destinations.

Job Requirements

Flexibility to work varied schedules including evenings weekends and holidays based on the needs of the events
Ability to lift move and place items up to 40 pounds and stand or walk for extended periods during shifts
This position is a full-time on-site position with no work from home flexibility

Job Qualifications

Previous experience in hotel operations or administration particularly in event management or banquet operations is preferred
At least one year of experience in a customer-facing role demonstrating the ability to deliver exceptional service
Strong communication skills both verbal and written with the ability to professionally interact with guests colleagues and management
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
A calm and problem-solving mindset when working under pressure with a focus on addressing client needs efficiently
Detail-oriented ensuring all event logistics are managed and executed according to plan
A college degree in hospitality event management or a related field
Familiarity with Delphi or similar event management software
Knowledge of banquet operations and hotel event spaces

Job Duties

Serve as the primary point of contact for meeting planners ensuring all event details are communicated clearly and accurately to operational departments
Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations
Manage the day-to-day coordination of hotel events overseeing event logistics and ensuring client needs are met from start to finish
Proactively resolve any issues that arise during events ensuring a seamless experience for all attendees
Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process
Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes
Participate in pre-convention meetings Banquet Event Order meetings and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events
Handle special projects assigned by the department leaders contributing to the overall success of the events team