Events and Operations Coordinator

Kleinhans Music Hall (KMH) is a historic and prestigious performing arts venue located in Buffalo, NY. Renowned for its exceptional acoustics and stunning architecture, KMH serves as a prominent cultural landmark and a vibrant hub for music and arts events in the region. The hall hosts a wide variety of performances, including concerts by the Buffalo Philharmonic Orchestra (BPO), theatrical productions, dance performances, and special events. Kleinhans Music Hall holds a significant place in the community by providing diverse and enriching cultural experiences to audiences of all ages.

As an established venue, KMH operates with a dedicated team focused on ensuring the smooth execution of events and daily operations. The facility prides itself on fostering a dynamic and welcoming environment for performers, patrons, and staff alike. Kleinhans Music Hall excels in combining tradition with innovation, facilitating seamless event productions while honoring the venue's historical significance. The organization emphasizes professionalism, attention to detail, and collaboration to uphold the high standards expected by its patrons and performers.

The Events and Operations Coordinator at Kleinhans Music Hall plays a pivotal role in supporting the day-to-day functions and event management at the venue. This position requires a highly organized and detail-oriented individual who thrives in a fast-paced and demanding environment. The coordinator is responsible for overseeing logistics, scheduling, and communication between various departments and external personnel to ensure that all events run smoothly and successfully.

The role involves managing the Kleinhans Management office's daily operations, which includes participating in staff and production meetings, processing invoices and check requests, ordering supplies, updating concert information, and maintaining comprehensive event data. Additionally, the coordinator handles scheduling for a wide range of personnel including ushers, stagehands, engineers, and outside vendors such as EMTs and security personnel.

With a focus on collaborative teamwork, the Events and Operations Coordinator assists in rental contract execution, client communications, day-of event logistics, and troubleshooting. The coordinator acts as a vital link between front-of-house and backstage operations during concerts, manages merchandise sales, and supports the General Manager during major events. This position also involves attention to the artist experience by executing rider requirements including hospitality, catering, and travel arrangements.

Flexibility is essential as the coordinator may be required to serve as the Manager on Duty in the absence of key leadership personnel, oversee post-event tear down, manage lost and found, and support event settlement processes. Working nights and weekends is a regular requirement due to the scheduling of performances and events.

The ideal candidate possesses an associate degree or higher, has excellent communication skills, and demonstrates strong proficiency in Microsoft Office applications and office management software. Prior experience in a performing arts venue or related field is preferred. A valid New York State Driver's License and access to reliable transportation are necessary for running errands and coordinating travel.

The position offers competitive pay ranging from $18.00 to $20.00 per hour and comes with a comprehensive benefits package including health, dental, and vision insurance, life insurance, paid time off, an employee assistance program, and flexible spending accounts. This role represents a unique opportunity to join a culturally significant landmark dedicated to the arts, and to contribute to the exceptional experience that Kleinhans Music Hall offers its audiences and performers every day.